Kaysha Muniz Gonzalez
Yukon,OK
Summary
Human Resources graduate with a focus on team supervision and employee training. Proven ability to support staff and communicate effectively with management to resolve workplace concerns. Seeking entry-level HR Assistant or Coordinator role to leverage strong organizational skills and commitment to creating a professional work environment.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Barista
Starbucks at Renaissance Hotel
Oklahoma City, OK
07.2024 - Current
- Delivered professional, friendly customer service, enhancing customer satisfaction in fast-paced hospitality environment.
- Collaborated with team members to uphold operational efficiency and high service standards, contributing to smooth daily operations.
- Maintain accuracy, organization, and attention to detail while managing multiple responsibilities.
- Communicate effectively with coworkers and management to resolve operational concerns.
- Assisted new employees by explaining procedures and demonstrating expectations, facilitating quicker onboarding and integration.
Shift Supervisor
Starbucks at St. Anthony Hospital
Oklahoma City, OK
08.2017 - 09.2020
- Supervised daily operations, ensuring smooth workflow and providing support to employees during shifts.
- Trained more than 10 new employees on procedures, customer service standards, and workplace expectations.
- Assisted with team scheduling, task delegation, and maintaining appropriate staffing coverage.
- Provided coaching and guidance to employees to support performance and teamwork.
- Resolved customer and employee concerns, fostering a respectful and professional environment.
- Communicated employee concerns and workplace issues to management promptly, facilitating timely resolutions.
- Ensured compliance with company policies, safety procedures, and service standards.
Education
Bachelor of Business Administration - Human Resources Management
Inter American University of Puerto Rico
Aguadilla, PR05-2025
Skills
- Customer Service
- Customer Engagement
- Employee training
- Team Leadership and Supervision
- Conflict Resolution
- Time management
- Problem Solving
- Inventory Management
- Microsoft Office 365
- Adaptability and Communication
Certification
Project Coordinator and Administrative Assistant Certification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks at Renaissance Hotel
07.2024 - Current
Shift Supervisor
Starbucks at St. Anthony Hospital
08.2017 - 09.2020
Bachelor of Business Administration - Human Resources Management
Inter American University of Puerto Rico