Kayshaun Hester
Hot Springs,AR
Summary
- 9+ years of customer service experience in the retail industry.
- 3+ years in warehouse and stocking experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Budtender
Suite 443
Hot Springs, AR
2024.10 - Current
- Provided exceptional customer service by assisting customers in selecting and recommending cannabis products based on their preferences and needs
- Maintained a thorough knowledge of different strains, edibles, concentrates, and other cannabis products to effectively educate customers
- Ensured compliance with state regulations regarding the sale and distribution of cannabis products
- Managed inventory levels to ensure product availability and prevent stockouts or overstocking
- Effectively communicated product information, including potency, effects, and potential side effects to customers
- Operated cash register accurately for cash transactions while maintaining a high level of integrity
- Created visually appealing displays to showcase various cannabis products and attract customer attention
- Assisted in training new budtenders on product knowledge, sales techniques, and compliance procedures
- Collaborated with vendors to stay updated on new product releases and promotions in order to provide accurate information to customers
- Handled customer inquiries, concerns, or complaints promptly and professionally to ensure customer satisfaction
Deli Associate
Harps Food Stores
Hot Springs, AR
2023.09 - 2024.09
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained cleanliness and organization of the deli area, ensuring a pleasant shopping experience for customers
- Prepared and served a variety of deli products such as sandwiches, salads, and hot food items according to customer preferences
- Managed inventory levels by monitoring stock levels, rotating products, and placing orders to ensure availability of fresh ingredients
- Operated deli equipment including slicers, ovens, grills, and fryers in a safe and efficient manner
- Adhered to all food safety guidelines and regulations while handling, preparing, packaging, and storing food items
- Assisted with pricing products accurately based on weight or portion size to ensure proper charging at the checkout counter
- Collaborated with team members to achieve daily sales targets by upselling additional deli items or suggesting meal combinations
- Resolved customer complaints or concerns promptly by listening attentively and offering appropriate solutions or alternatives
- Maintained knowledge of current promotions, discounts, special offers, and product information to effectively communicate with customers
- Trained new employees on deli procedures including food preparation, safety protocols, and customer service standards
- Suggested improvements in workflow processes that resulted in reduced wait times for customers during peak hours
- Developed strong relationships with regular customers through personalized service resulting in increased loyalty
- Ensured compliance with health department regulations regarding food handling, sanitation, and cleanliness standards
- Participated actively in team meetings, discussing strategies for improving sales performance, customer satisfaction, and operational efficiency
- Trained and mentored new hires, resulting in improved customer service skills and increased employee retention rates
- Consistently met or exceeded daily sales targets by actively engaging customers and promoting featured deli items
- Demonstrated strong product knowledge by providing detailed information about ingredients, nutritional value, and allergens to customers
- Suggested improvements to the deli menu based on customer feedback, leading to increased customer satisfaction scores
- Achieved a consistently high accuracy rate when weighing products at the counter using scales
- Assisted with food preparation tasks such as slicing meats, chopping vegetables, and assembling platters according to recipes
- Managed inventory rotation effectively to minimize waste while maintaining freshness standards
- Served as a point of contact for customers' special requests or dietary restrictions, offering suitable alternatives or modifications
Preloader/Package Handler
UPS
Raleigh, NC
2020.03 - 2023.02
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Worked well with teammates and openly invited coaching from the management team
- Worked at rapid pace to meet tight deadlines
- Loaded at least 4-5 trailers a day
Stocker
Fresh Market
Raleigh, NC
2020.02 - 2020.07
- Sort grocery products and assign them with labels and price tags
- Stack product in an organized manner
- Keep track of product life/expiration dates
- Maintain inventory counts
- Coordinate with sales team and other departments
Driver Helper
UPS
Raleigh, NC
2019.09 - 2019.12
- Loading and unloading company products
- Assisting drivers to find delivery locations
- Assisting with the unloading of the delivery vehicle at the end of each shift
- Obtaining clients' and customers' signatures as an acknowledgment of having received the delivered products
Stocker/Forklift Operator
Walmart
Raleigh, NC
2017.10 - 2019.04
- Sort grocery products and assign them with labels and price tags
- Stack product in an organized manner
- Keep track of product life/expiration dates
- Maintain inventory counts
- Coordinate with sales team and other departments
Cashier
Kangaroo
Raleigh, NC
2015.01 - 2017.10
- Handling all the cash transaction of an organization
- Receive payment by cash, cheques, credit card etc
- Guiding and solving queries of customer
Sales Associate
Target
Raleigh, NC
2012.05 - 2014.12
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Achieving established goals
- Directing customers to merchandise within the store
- Maintaining an orderly appearance throughout the sales floor
Education
High school diploma -
Millbrook High School
01.2012
Skills
- Warehouse Experience
- Food Safety
- Communication skills
- Guest Services
- Forklift
- Pallet Jack
- Manufacturing
- Sales
- Packaging
- Retail sales
- Microsoft Word
- Custodial experience
- Basic math
- Customer service
- Time management
- Shipping & receiving
- Upselling
- Cash register
- Order Picker
- Merchandising
- Freight
- Leadership
- POS
- Inventory Control
- Materials Handling
- Load & unload
- Heavy lifting
- Cash handling
- Stocking
- Cleaning
- Product demos
- Food Handling
- Order Picking
- Pricing
- Bud tender
Certification
- Pallet Jack Certification, 01/01/22
- Forklift Certified, 01/01/22
Timeline
Budtender
Suite 443
2024.10 - Current
Deli Associate
Harps Food Stores
2023.09 - 2024.09
Preloader/Package Handler
UPS
2020.03 - 2023.02
Stocker
Fresh Market
2020.02 - 2020.07
Driver Helper
UPS
2019.09 - 2019.12
Stocker/Forklift Operator
Walmart
2017.10 - 2019.04
Cashier
Kangaroo
2015.01 - 2017.10
Sales Associate
Target
2012.05 - 2014.12
High school diploma -
Millbrook High School