Kayson Montgomery
Rockwall,TX
Summary
Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Roofing Salesperson
3 Kings Roofing
08.2023 - Current
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
HVAC Technician
Mr Mechanical
05.2023 - 08.2023
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Repaired and replaced motors, bearings and belts.
- Traveled to job sites for both scheduled and emergency appointments.
Landscaper
Self Employed Landscaper
01.2019 - 07.2023
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
Concrete Cutter
Tactical Demolition
03.2022 - 08.2022
- Enhanced safety on job sites by diligently following proper cutting techniques and equipment maintenance procedures.
- Improved project efficiency by accurately cutting and shaping concrete for various construction projects.
- Increased customer satisfaction by delivering precise and clean cuts for residential and commercial clients.
- Contributed to team success by providing expertise in a variety of concrete cutting methods, including wall sawing, core drilling, and wire sawing.
Education
High School Diploma -
Rockwall High School
Rockwall, TX06.2023
Skills
- Contract Preparation
- Sales Strategies
- Project Estimation
- Client Relationship Building
- Technical understanding
- Industry Awareness
- Customer Needs Assessment
- Lead Generation
Timeline
Roofing Salesperson
3 Kings Roofing
08.2023 - Current
HVAC Technician
Mr Mechanical
05.2023 - 08.2023
Concrete Cutter
Tactical Demolition
03.2022 - 08.2022
Landscaper
Self Employed Landscaper
01.2019 - 07.2023
High School Diploma -
Rockwall High School
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