Kaytee Christofferson
Mountain Home,ID
Summary
Dynamic professional with a proven track record in customer service and team leadership at Rafanelli & Nahas. Skilled in decision-making and time management, I excel at enhancing customer satisfaction and fostering collaboration. Recognized for resolving complaints effectively, I drive repeat business through exceptional service and strong interpersonal relationships.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Rafanelli & Nahas
Boise, ID
12.2021 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members in executing project tasks, fostering collaboration and efficiency.
- Managed inventory tracking using management software, contributing to organized stock levels.
- Monitored compliance with health and safety regulations, promoting a safe working environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Resolved customer inquiries promptly, enhancing customer satisfaction and retention rates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Leasing Administrator
Amc Llc Management Consultants
07.2018 - 12.2021
- Managed leasing documentation to ensure compliance and accuracy in tenant agreements.
- Coordinated property viewings, effectively showcasing features to prospective tenants.
- Processed lease applications, conducting thorough background checks and credit evaluations.
- Maintained accurate records of tenant information and lease terms within management systems.
- Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.
- Managed online portals for submitting applications efficiently processing background checks credit reports leading expedited approval decisions.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Shift Leader
Bww
07.2014 - 01.2019
- Supervised team operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new staff on procedures and customer service best practices.
- Implemented process improvements that enhanced team productivity and reduced operational delays.
- Managed inventory levels, ensuring availability of essential supplies while minimizing waste.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and fostering loyalty.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Education
High School Diploma -
Lee V Pollard
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Multitasking and organization
Timeline
Assistant Manager
Rafanelli & Nahas
12.2021 - Current
Leasing Administrator
Amc Llc Management Consultants
07.2018 - 12.2021
Shift Leader
Bww
07.2014 - 01.2019
High School Diploma -
Lee V Pollard