Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaytlynn Petersen

Reno,NV

Summary

Dynamic professional with extensive experience in customer service and operational support, adept at fostering positive interactions and ensuring satisfaction. Proven expertise in conflict resolution, effective communication, and problem-solving contributes to enhanced customer loyalty and retention. A collaborative team player thriving in fast-paced environments, consistently adapting to evolving needs while delivering empathetic and efficient service. Recognized for reliability and a proactive mindset, dedicated to achieving customer and organizational objectives through exceptional service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Automotive Customer Service Representative

Sierra Adventure Vehciles
05.2025 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

San Marcos
11.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

CNA

Infinity Hospice Care
08.2021 - 10.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

Ormsby Acute Rehabilitation Center
01.2021 - 08.2021
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Server

The Union
06.2018 - 06.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Black Bear Diner
11.2015 - 01.2018
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Bartender/ Server

High Sierra Brewing Company
10.2014 - 10.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Assistant Manager

Jimmy Johns
08.2013 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Education

High School Equivalency Diploma -

Western Nevada College
Carson City, NV
06-2011

CNA License -

Ormsby Post Acute Rehabilitation
Carson City, NV
01.2021

Skills

  • Customer service
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Scheduling
  • Product knowledge
  • Detail-oriented data input
  • Team development
  • Administrative support
  • Microsoft Office Suite
  • Prioritization
  • Staff training
  • Building rapport
  • Product sales
  • Service standard compliance
  • Assertiveness

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Full Professional

Timeline

Automotive Customer Service Representative

Sierra Adventure Vehciles
05.2025 - 08.2025

Server

San Marcos
11.2023 - 09.2024

CNA

Infinity Hospice Care
08.2021 - 10.2023

CNA

Ormsby Acute Rehabilitation Center
01.2021 - 08.2021

Server

The Union
06.2018 - 06.2019

Server

Black Bear Diner
11.2015 - 01.2018

Bartender/ Server

High Sierra Brewing Company
10.2014 - 10.2016

Assistant Manager

Jimmy Johns
08.2013 - 06.2014

High School Equivalency Diploma -

Western Nevada College

CNA License -

Ormsby Post Acute Rehabilitation

Similar Profiles

CREATE PROFILE