Kaythenia Anderson
Lakeland,FL
Summary
Customer-focused professional with experience in sales, call centers, and complex policy explanations, skilled in active listening, problem-solving, and building rapport. Known for handling high call volumes, updating accounts accurately, and managing payments with attention to detail. Seeking a Customer Service Representative role to provide reliable support and positive customer experiences.
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
Lakeland, FL
05.2023 - 11.2025
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Warehouse Worker
Amazon
Lakeland, FL
06.2018 - 03.2024
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
Sales Associate
Inktel Contact Center Solutions
Tampa, FL
06.2020 - 12.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
Cashier
Walmart
Lakeland, FL
03.2017 - 02.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Cashier
Popeyes Chicken
Brandon, FL
01.2016 - 07.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Chipola College
Marianna, FL10-2016
Skills
- Customer follow-up
- Client assessment
- Territory expansion
- Property examination
- Asset protection expertise
- Negotiation
- Quotes and sales
- Insurance sales strategy
- Auto insurance
- Product restocking
- Purchase assistance
- Ordering and stocking
- Returns processing
- Credit and cash transactions
- Account updating
- [Software] CRM system proficiency
- Multi-line phone talent
- Credit card payment processing
- Grammar
- High-energy attitude
- Adaptive team player
- Positive and professional
- Building rapport
- Call center experience
Certification
- property & casualty license
Languages
English
Professional
References
References available upon request.
Education and Training
other
Timeline
Insurance Agent
GEICO
05.2023 - 11.2025
Sales Associate
Inktel Contact Center Solutions
06.2020 - 12.2022
Warehouse Worker
Amazon
06.2018 - 03.2024
Cashier
Walmart
03.2017 - 02.2019
Cashier
Popeyes Chicken
01.2016 - 07.2016
High School Diploma -
Chipola College