Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaytlynn Firestone

Dawson,PA

Summary

Results-driven professional with extensive experience in restaurant operations at Texas Roadhouse. Recognized for exceptional customer service and effective upselling, with proven skills in POS systems and guest engagement. Experienced in training team members and maintaining high cleanliness standards, contributing to a positive dining experience. Strong understanding of food safety standards and adept at managing closing responsibilities, ensuring operational efficiency.

Overview

4
4
years of professional experience

Work History

Server/ To-Go Host

Texas Roadhouse
Uniontown, PA
10.2023 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Trained new team members on to-go procedures to ensure compliance and efficiency.
  • Accurately recorded orders using point-of-sale system to maintain transaction integrity.
  • Packed orders with corresponding lids, ensuring accuracy before delivery to guests.
  • Collaborated with team members to optimize operations and guarantee timely order fulfillment.
  • Maintained cleanliness and organization in to-go area, supporting health and safety standards.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Promoted desserts, appetizers, and specialty drinks, resulting in increased sales revenue.

Cook/ Server

Beck's Pizza and Sandwich Shop
Perryopolis, PA
08.2021 - 10.2023
  • Prepared pizzas and additional menu items, ensuring high quality and appealing presentation.
  • Assisted customers by answering phones promptly and courteously.
  • Served guests with a welcoming demeanor, focusing on attentive service.
  • Took orders efficiently using POS system to guarantee accuracy.
  • Maintained restaurant cleanliness through thorough cleaning and stocking duties.
  • Operated fryers as line cook to deliver consistent food preparation.
  • Guided junior cooks in food preparation methods and techniques.
  • Resolved customer complaints regarding food quality and service issues.

Education

High School Diploma -

Frazier High School
Perryopolis
08.2024

Skills

  • English proficiency
  • Customer service and support
  • Food and beverage service
  • Time management skills
  • Guest engagement strategies
  • Communication skills
  • Cash handling expertise
  • Point of sale (POS) operations
  • Menu knowledge
  • Team collaboration

References

References available upon request.

Timeline

Server/ To-Go Host

Texas Roadhouse
10.2023 - Current

Cook/ Server

Beck's Pizza and Sandwich Shop
08.2021 - 10.2023

High School Diploma -

Frazier High School

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