Darion TImbreza-Pacheco
Grand Junction,CO
Summary
Dedicated Customer Service Professional experienced in conflict resolution, crisis management, and effective communication. Enhanced guest satisfaction and loyalty in fast-paced environments through proactive problem-solving and exceptional service delivery. Maintained focus and positive attitude in stressful situations, consistently creating memorable dining experiences.
Overview
1
1
Language
6
6
years of professional experience
Work History
Host/Server
Outback Steakhouse
Grand Junction, CO
02.2024 - Current
- Received and recorded drink orders immediately after seating guests.
Provided a selection of alcoholic and non-alcoholic drinks. - Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed seating arrangements to optimize dining flow and reduce wait times.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Trained new team members on menu items, service protocols, and operational procedures.
- Handled guest inquiries and resolved complaints to maintain positive dining experiences.
- Maintained cleanliness and organization of dining areas to adhere to health standards.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Member Growth/ Sales Ambassador
CLEAR
Denver, CO
10.2022 - 12.2024
- Educated prospective customers on CLEAR's benefits, effectively addressing inquiries and concerns.
- Assisted in onboarding new members, providing personalized support to improve customer experience.
- Engaged customers through product demonstrations, enhancing brand awareness and driving interest in services.
- Collaborated with team members to execute promotional events, boosting visibility and engagement within the community.
- Maintained up-to-date knowledge of company offerings, ensuring accurate information delivery to potential clients.
- Resolved customer issues promptly, contributing to overall satisfaction and retention rates.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Developed strong relationships with team members, promoting a supportive work environment focused on collective success.
- Effectively communicated complex information about products or services to diverse audiences, adapting language and presentation style as needed.
- Boosted company reputation by consistently delivering exceptional results and exceeding client expectations.
- Increased sales by effectively communicating product benefits.
Customer Service Advocate
Carvana
Denver, CO
05.2020 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Utilized CRM tools to track customer interactions and streamline service delivery.
- Collaborated with cross-functional teams to enhance customer experience and satisfaction levels.
- Assisted in processing transactions, ensuring accuracy and adherence to company policies.
- Implemented quality assurance measures to maintain high standards of service consistency.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Central High School
Grand Junction, COSkills
- Customer Service
- Effective Communication
- Teamwork
- Problem Solving & Critical Thinking
- Multitasking
- Conflict de-escalation
- Crisis management
- Communication under pressure
- Calm under pressure
- Rapid decision-making
- Conflict management
- English proficiency
- Flexible availability
Languages
English
Full Professional
Timeline
Host/Server
Outback Steakhouse
02.2024 - Current
Member Growth/ Sales Ambassador
CLEAR
10.2022 - 12.2024
Customer Service Advocate
Carvana
05.2020 - 04.2022
High School Diploma -
Central High School