KENYELLE WILLIAMS
Columbus
Summary
Results-driven Dispute Resolution Specialist with over 9 years of experience managing high-volume Reg E and Reg Z chargeback and fraud disputes for leading financial institutions, including Barclays and Worldpay. Expertise in navigating the end-to-end dispute lifecycle, effectively applying Visa and Mastercard rules, and achieving favorable case outcomes within stringent deadlines. Recognized for exceptional written communication skills and a collaborative approach that fosters cross-functional teamwork, significantly reducing loss rates while safeguarding revenue. Committed to leveraging analytical skills and industry knowledge to enhance dispute resolution processes and drive organizational success.
Overview
12
12
years of professional experience
Work History
Customer Advocacy Representative
Affirm
09.2025 - 11.2025
- Managed escalated billing and fraud disputes, delivering compliant, well-documented responses to BBB complaints and regulatory inquiries.
- Partnered with Risk and Legal teams to investigate complex cases, ensuring adherence to CFPB and internal policy standards.
Dispute Analyst
Barclays
07.2017 - 06.2024
- Owned full-cycle dispute resolution for credit card portfolio, resolving 150-200 Reg E / Reg Z cases weekly while maintaining
- Authored merchant representments and issuer responses, achieving a 78%+ win rate on first-presentment chargebacks.
- Conducted root-cause transaction analysis using CRM and reporting tools to identify fraud trends and recommend process improvements.
- Collaborated with Fraud Strategy and Compliance teams to update policies and reduce preventable disputes by 12% in assigned portfolio.
Fraud Analyst
Worldpay (formerly Vantiv)
06.2015 - 07.2017
- Investigated 300-400 daily inbound/outbound fraud alerts, verifying transaction legitimacy through direct cardholder and merchant contact.
- Applied advanced analytics to detect hidden fraud rings, resulting in the prevention of $1.2M+ in potential losses.
- Documented findings and prepared case files for escalation to network arbitration when required.
Sales Associate
Rockler Woodworking
01.2014 - 01.2016
- Delivered top-tier customer service and achieved 95% satisfaction rating.
Education
High School Diploma -
West Florida High School
Pensacola, FL05.2008
Skills
- Reg E & Reg Z Compliance
- Visa & Mastercard Chargeback Rules
- Dispute Lifecycle & Representment Writing
- Fraud Pattern Analysis & Transaction Review
- High-Volume Case Management
- CRM Systems
- Cross-Functional Collaboration
- Microsoft Office Suite
Timeline
Customer Advocacy Representative
Affirm
09.2025 - 11.2025
Dispute Analyst
Barclays
07.2017 - 06.2024
Fraud Analyst
Worldpay (formerly Vantiv)
06.2015 - 07.2017
Sales Associate
Rockler Woodworking
01.2014 - 01.2016
High School Diploma -
West Florida High School