Kclynn Staples
Milwaukie
Summary
Dynamic Certified Medical Assistant with extensive experience at Pacific Medical Group, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient flow and improve operational efficiency through effective communication and meticulous record-keeping. Committed to delivering exceptional patient care while maintaining confidentiality and adhering to medical protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Pacific Medical Group
05.2025 - Current
- Assisted healthcare providers in patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Collected and documented patient medical histories accurately and promptly.
- Administered medications and vaccinations according to established protocols.
Receptionist/Medical Scheduler
Mountain View Medical Center
12.2022 - 09.2024
- Managed multi-line phone systems, ensuring timely and accurate call routing for patient inquiries.
- Scheduled appointments using electronic health record (EHR) systems, enhancing patient flow and operational efficiency.
- Greeted patients with professionalism, creating a welcoming environment and improving overall patient experience.
- Maintained confidentiality of sensitive medical records in compliance with HIPAA regulations to protect patient privacy.
Receptionist
Southern Oregon Orthopedics Physical Therapy
12.2019 - 12.2020
- Handled incoming calls and inquiries, directing them to appropriate staff members promptly.
- Monitored inventory of office supplies, ordering replacements as needed to maintain operations.
- Assisted in training new reception staff on office procedures and software systems.
- Implemented workflow improvements that streamlined front desk operations, reducing wait times for patients.
Receptionist
Jackson County Physical Therapy
09.2019 - 11.2019
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Greeted and assisted patients, ensuring a welcoming and efficient reception area.
- Coordinated communication between therapists and patients, enhancing service delivery efficiency.
- Maintained accurate patient records and updated information in compliance with privacy regulations.
Education
High School Diploma - Medical Assisting
Concorde Career College
Portland, OR05-2025
High School Diploma -
Eagle Point High School
Eagle Point, OR06-2016
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Pacific Medical Group
05.2025 - Current
Receptionist/Medical Scheduler
Mountain View Medical Center
12.2022 - 09.2024
Receptionist
Southern Oregon Orthopedics Physical Therapy
12.2019 - 12.2020
Receptionist
Jackson County Physical Therapy
09.2019 - 11.2019
High School Diploma - Medical Assisting
Concorde Career College
High School Diploma -
Eagle Point High School