Keanan Brower

• Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Setting Reservations for Medicare and Medicaid Members to go back and forth to Doctors offices for appointments and pharmacies.
• Making over 115 reservations for transportation every day
• Making sure members are picked up on time by calling out to Transportation teams.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

• Helped with consumers inquires about their taxes that were being done through TurboTax
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls within 5 seconds to avoid long wait times.

** 4 MONTH TEMP POSITION **

• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
• Lifted and slid packages weighing up to 100+ pounds on conveyor belts to transport items.
• Maintained clean and functional warehouse space throughout 10 hour shifts.
• Reviewed shipping orders for accurate fulfillment.
• Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

• Maintained the cleanliness of the store and enhanced the appearance. Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Unloaded arriving products safely and stored items to correct display areas
• Scanned inventory
• Inspected floor displays, noted missing items, and immediately replenished merchandise.