Keahi-Nani Chang
Kailua-Kona,HI
Summary
Dynamic professional with extensive experience at Transformation Health Network, excelling in customer service and office organization. Proven ability to enhance patient satisfaction through effective scheduling and process improvements. Skilled in data entry and cash handling, with a strong focus on team collaboration and problem-solving to drive operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Transformation Health Network
03.2022 - Current
- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Managed scheduling for appointments, streamlining office workflow and enhancing patient experience.
- Operated multi-line phone systems to handle incoming calls and direct inquiries efficiently.
- Maintained accurate patient records, ensuring compliance with confidentiality regulations and improving data accessibility.
- Coordinated communication between medical staff and patients, facilitating timely information exchange.
- Implemented process improvements that reduced wait times and increased overall patient satisfaction.
- Trained new front desk staff on operational procedures and customer service best practices effectively.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Experience with Greenway Intergy, and EclinicalWorks EMR systems
Retail Supervisor
Honolua Surf Company
11.2015 - 03.2022
- Supervised daily retail operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Implemented inventory management strategies to reduce stock discrepancies.
- Developed effective scheduling systems to enhance workforce efficiency.
- Monitored sales performance metrics to drive team motivation and productivity.
- Resolved customer complaints promptly, improving overall service quality.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Kealakehe High School
Kailua-Kona, HISkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- Oral and writing communication
- Sensitive information handling
- Work prioritization
- Computer proficiency
- Microsoft office
Certification
- Certified Medical Assistant - Completed training in house with Transformation Health Network with NHA completion.
Timeline
Front Desk Receptionist
Transformation Health Network
03.2022 - Current
Retail Supervisor
Honolua Surf Company
11.2015 - 03.2022
High School Diploma -
Kealakehe High School
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