Keaira Pinkston
Chicago,IL
Summary
I’m a goal-oriented customer service professional with 10+ years of expertise in providing top-notch client care. Ive demonstrated exceptional communication, problem-solving, and time-management skills while successfully working remotely for the past 4 years. Proven proficiency in Microsoft Excel and data entry, coupled with effective customer interaction management. I hold a degree in Bachelor of Science in Business Administration from DeVry University. I'm a valuable asset to any organization seeking a dedicated and results-driven team leader.
Overview
7
7
years of professional experience
Work History
CSR - Customer Service Representative
Aetna, a CVS Health Company
09.2023 - Current
- Taking call quoting medical benefits and claims
Customer Service Representative/Collections
Enova International
10.2021 - 07.2022
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and taking payments.
- Quoting loan information and help signing contracts.
Data Entry Specialist
Network Medical Review Exam works.
02.2021 - 08.2021
- Utilizes appropriate systems and databases to enter client or examine information and or retrieve information as needed
- Pulls medical records from clients external site and uploads into internal database
- Ensure everything on the Medical Record is there and filled out properly
- Handles and responds promptly and professionally to inquiries from clients emails regarding questions, report status, concerns, or general requests for information
Customer Service Representative
PCG Consulting
08.2020 - 01.2021
- Customer services representative for the Illinois Department Of Employment Security, taking 100+ plus incoming calls per day
Bus Operator/Driver
Chicago Transit Authority
10.2018 - 06.2020
- Chicago transit authority Bus operator driving CTA buses on west side Chicago
- Long hours split shifts
- Articulated bus training no missed days
- Great work ethic
Crew Member/Cashier
Portillo's
07.2017 - 10.2018
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and taking payments.
- Quoting loan information and help signing contracts.
Education
Bachelor's of science - Business Administration
DeVry University
Chicago, IL12.2023
Skills
- Customer Service Skills, Sales, Telemarketing, Microsoft Office
Accomplishments
Deans list for 3 years in college
Has been recognized by many jobs company for my metric achievement
Timeline
CSR - Customer Service Representative
Aetna, a CVS Health Company
09.2023 - Current
Customer Service Representative/Collections
Enova International
10.2021 - 07.2022
Data Entry Specialist
Network Medical Review Exam works.
02.2021 - 08.2021
Customer Service Representative
PCG Consulting
08.2020 - 01.2021
Bus Operator/Driver
Chicago Transit Authority
10.2018 - 06.2020
Crew Member/Cashier
Portillo's
07.2017 - 10.2018
Bachelor's of science - Business Administration
DeVry University
Similar Profiles
CHRISTINE DOLSCHRISTINE DOLS
SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)
Amy DuvallAmy Duvall
Principal Clinical Leader, Commercial Appeals Ops at Aetna, a CVS Health CompanyPrincipal Clinical Leader, Commercial Appeals Ops at Aetna, a CVS Health Company
Adrienne HuntAdrienne Hunt
Member Services Representative at Aetna, a CVS Health CompanyMember Services Representative at Aetna, a CVS Health Company
Laurie FowlerLaurie Fowler
Customer Service Representative at Aetna, a CVS Health CompanyCustomer Service Representative at Aetna, a CVS Health Company
Skye NewsomeSkye Newsome
Customer Experience Champion II at VerizonCustomer Experience Champion II at Verizon