Keala Oliver-Rodgers
Inkster,MI
Summary
Results-driven Restaurant General Manager with three years of experience in leading high-performance teams, while managing day-to-day operations and driving profitability. Proven track record in improving operational efficiency and delivering exceptional customer service. Serve Safe Certified.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Potbelly
Detroit, USA
06.2025 - Current
- Coordinated daily operations to ensure smooth restaurant functionality.
- Ensured compliance with health and safety regulations in all areas of operation.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Monitored inventory levels and placed orders for new stock as needed.
- Trained and supervised staff on food safety and sanitation practices.
- Coordinated inventory management to maintain stock levels and minimize waste.
General Manager
Wendys #541
Canton, USA
04.2022 - 02.2025
- Successfully trained multiple Managers for different locations.
- Managed staff scheduling to maintain optimal labor levels.
- Implemented inventory controls to minimize waste and loss.
- Coordinated marketing initiatives to drive customer engagement and sales.
- Monitored financial performance to identify areas for operational improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Surveillance Operator
MGM Grand Detroit
Detroit, USA
06.2013 - 04.2022
- Monitored live video feeds to ensure safety and compliance in gaming areas.
- Documented suspicious activities and reported findings to management promptly.
- Analyzed recorded footage for evidence in investigations and incident reviews.
- Maintained constant communication with other members of the team via radio or telephone while on duty.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Provided assistance during emergency situations such as fire alarms, medical emergencies.
Education
High School Diploma -
KETTERING HIGH SCHOOL
DETROIT, MI06-2002
Skills
- Operational management
- Staff training
- Inventory management
- Financial analysis
- Health compliance
- Customer relationship management
- Customer service
- Labor scheduling
- Team collaboration
- Financial monitoring
- Marketing coordination
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Strategic planning
- Budgeting and cost control
Leadership Experience
Developed a team of 25 employees as General Manager at Wendy's. Successfully trained multiple Managers for different locations.
Certification
ServeSafe
References
References available upon request.
Timeline
Assistant General Manager
Potbelly
06.2025 - Current
General Manager
Wendys #541
04.2022 - 02.2025
Surveillance Operator
MGM Grand Detroit
06.2013 - 04.2022
High School Diploma -
KETTERING HIGH SCHOOL