Kealana Felder
Centerline,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Sanders Suds LLC
10.2016 - 11.2023
- Developed and offered unique discount and marketing options to drive interest to the company.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Performed Data Entry.
- Scheduled meetings and set appointments for inbound customer requests.
- Resolved customer conflicts.
- Provided most of the clerical tasks.
Education
Certificate - Medical Billing And Coding
National Institute of Technology
Dearborn, MI05.2004
High School Diploma -
St. Theresa Visitation
Detroit, Michigan06.1996
Skills
- Feedback collection
- Marketing strategies
- Staff Training
- Quality Assurance
- Product Knowledge
- Meticulous attention to detail
- Schedule Management
- Positive and Constructive Feedback
- Cash Handling
- Issue Resolution
- Deadline-oriented
- Customer-focused
- Exceptional interpersonal communication
- Sales proficiency
- Staff Management
- Excellent time management skills
- Exceptional telephone etiquette
- Complaint resolution
- Problem-Solving
- Customer Relations
- Decision-Making
- Good Judgment
- Customer Service
- Computer Skills
- Process improvement specialist
- Customer conflict resolution
Languages
English
Full Professional
Timeline
Customer Service Manager
Sanders Suds LLC
10.2016 - 11.2023
Certificate - Medical Billing And Coding
National Institute of Technology
High School Diploma -
St. Theresa Visitation
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