Kealana McDaniel

• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Hired, trained and supervised team of service staff members to meet business goals.
• Met with customers to discuss service needs and offer available solutions.
• Contributed to innovative solutions with thoughtful problem-solving techniques.

Grand opened the H-E-B in McKinney, TX.

Grand opened the HEB in Plano, TX.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

• Maintained and processed invoices, deposits, and money logs.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.