Kealijah Green
Monroe,LA
Summary
With a proven track record at Wingstop Restaurant, I excel in enhancing store performance and customer satisfaction through effective leadership and strategic merchandising. Skilled in inventory control and customer service, my approach boosts sales and team morale, showcasing my problem-solving abilities and outstanding communication skills.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Diligent [Desired Position] with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Wingstop Restaurant
12.2023 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Store Manager
Family Dollar
04.2022 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
McDonald's
01.2021 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Store Manager
Burger King
11.2018 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
Associate of Arts - Medical Esthetician
Paul Mitchell The School
3138 Louisville Ave, Monroe, LA 7120105-2025
GED -
Oic
Monroe, LA05-2018
Skills
- Problem-solving
- Multitasking and organization
- Customer service
- Training and mentoring
- Customer experience
- Friendly and positive
- Customer service and engagement
- Outstanding communication skills
- Retail operations
- Team leadership and coaching
- Store merchandising
- Inventory control
- Store organization
- Cash management
- Customer relations
- Retail inventory management
- Time management
- Employee training
Timeline
Assistant Store Manager
Wingstop Restaurant
12.2023 - 12.2024
Store Manager
Family Dollar
04.2022 - 12.2023
Assistant Store Manager
McDonald's
01.2021 - 03.2022
Store Manager
Burger King
11.2018 - 01.2021
Associate of Arts - Medical Esthetician
Paul Mitchell The School
GED -
Oic
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