Keana Boyd
Lauderhill,US
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Fiserv- Hybrid Remote
Coral Springs-Hybrid Remote, Florida
02.2020 - 11.2024
- Handled customer service calls for Bank of America, helping customers and merchants with account and banking policy questions.
- Interacted with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about our products or services.
- Exhibited clear and professional written and verbal communication, maintaining a friendly and empathetic tone in all interactions.
- Tracked bill pay payments to determine if a stop payment or a reissued payment was required.
Account Specialist
Cross Country Home Services
Sunrise, FL
03.2016 - 01.2020
- Scheduled maintenance and repairs for timely service delivery.
- Formulated work orders, optimizing workflow and resource allocation.
- Processed onboarding of new Technicians, verify/obtain trade licensing and liability insurance.
- Reviewed product documentation to verify compliance with manufacturer's warranties.
- Researched and resolved technicians inquiries regarding billing issues or payment disputes.
DME Intake Insurance Verification
KarePharmacy
Deerfield Beach, FL
08.2010 - 02.2016
- Verified insurance benefits, obtaining referrals, authorizations, and pre-certifications efficiently.
- Collected patient data to streamline insurance verification and claim processing, improving accuracy.
- Collaborated with physicians to ensure timely and accurate claim submissions, enhancing workflow.
- Maintained patient confidentiality in compliance with healthcare regulations, ensuring trust.
- Provided medical equipment upon approval, ensuring it is medically necessary and compliant with insurance policies.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes06.2009
Skills
- Microsoft Spreadsheet
- Excel
- Data Entry
- Adaptability
- Payment Processing
- Scheduling
- Active listening
- Empathy
- Multi tasking
- Conflict resolution
- Upselling
Timeline
Customer Service Representative
Fiserv- Hybrid Remote
02.2020 - 11.2024
Account Specialist
Cross Country Home Services
03.2016 - 01.2020
DME Intake Insurance Verification
KarePharmacy
08.2010 - 02.2016
High School Diploma -
Boyd Anderson High School