Summary
Overview
Work History
Education
Skills
Timeline
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Keana Robinson

Miami,FL

Summary

Dynamic team player with a positive attitude, recognized at The Cheesecake Factory for delivering exceptional customer service and resolving issues effectively. Leveraged strong problem-solving skills and product knowledge to enhance customer satisfaction and contribute to team success. Committed to maintaining a clean and organized work environment to promote efficiency.

Overview

4
4
years of professional experience

Work History

Team Member

The Cheesecake Factory
04.2021 - 01.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Great phone ethics

Education

Miami Killian Senior High School
10655 SW 97th Ave

Skills

    customer service

    Positive attitude

    Teamwork and collaboration

    Problem solving

Timeline

Team Member

The Cheesecake Factory
04.2021 - 01.2025

Miami Killian Senior High School

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