Keandra Chevannes
New York,NY
Summary
Regional account manager with healthcare operations experience across multi-site networks, supporting provider performance reporting, compliance tracking, and executive communication. Leads contract negotiations, coordinates staffing and scheduling, and partners with facility leaders to strengthen relationships and improve day-to-day operations in regulated environments.
Overview
11
11
years of professional experience
Work History
Executive Regional Account Manager
MedElite Group
Brooklyn, NY
05.2024 - Current
- Serve as the primary liaison between MedElite leadership, providers, and facility executives across multiple regions, ensuring alignment with organizational and compliance goals.
- Oversee provider performance metrics and deliver strategic reports to executive leadership, driving accountability and adherence to healthcare regulations.
- Lead contract negotiations and renewal discussions with partner facilities to strengthen long-term partnerships.
- Developed and implemented regional growth strategies to identify business opportunities and expand MedElite's footprint across partner networks.
- Conducted quarterly business reviews with facility executives to evaluate performance, address concerns, and implement process improvements.
- Mentor and train junior account managers, fostering expertise in relationship management, reporting, and compliance.
- Managed provider scheduling and staffing allocation for assigned regions to balance operational efficiency with patient care needs.
- Support dashboards, communication logs, and performance tracking systems to support executive decision-making and continuous improvement.
- Represent MedElite at regional healthcare meetings, conferences, and stakeholder events to promote the organization's mission and services.
Patient Registrar
New York-Presbyterian Westchester Medical Group
Bronx, NY
07.2021 - 08.2024
- Managed intake and insurance verification, ensuring accurate financial records for outpatient services.
- Coordinated scheduling, documentation review, and administrative processing as primary contact.
- Facilitated Medicaid screening and compliance initiatives, enhancing registration unit operations.
COVID-19 Tracer & Site Coordinator
NYC Health + Hospitals
Bronx, NY
11.2020 - 06.2021
- Coordinated PPE/test kit distribution and supervised workflows across mobile test sites to ensure efficient operation.
- Developed onboarding program and trained new staff to maintain service consistency.
- Supported compliance tracking and led educational outreach initiatives to inform the community.
Unit Clerk
Montefiore Medical Center
Mount Vernon, NY
10.2019 - 10.2020
- Managed patient records using EPIC and facilitated discharge documentation.
- Coordinated interdepartmental communications and secured approvals for diagnostic testing.
- Reviewed and verified accuracy of insurance documentation while coordinating patient transport logistics.
Patient Transporter / Dispatcher
NYU Langone Medical Center
New York, NY
12.2015 - 12.2019
- Transported patients between clinical departments, ensuring timely access to care.
- Dispatched staff according to hospital protocols while maintaining comprehensive internal communication logs.
- Trained new hires on patient safety and emergency protocols, enhancing the onboarding process.
Education
Bachelor of Science - Nursing (BSN)
Helene Fuld College of Nursing
New York, NY08-2027
High School -
Health Professions and Human Services
New York, NY06-2015
Skills
- Executive scheduling Contract negotiation Healthcare compliance Performance reporting Operations management Record-keeping Insurance verification EHR Systems (EPIC) Team leadership Stakeholder management
- Patient assessment
- Business development
- Team leadership
- Cross-functional leadership
- Stakeholder management
- Conflict management
- Clinical documentation
- Executive scheduling
Timeline
Executive Regional Account Manager
MedElite Group
05.2024 - Current
Patient Registrar
New York-Presbyterian Westchester Medical Group
07.2021 - 08.2024
COVID-19 Tracer & Site Coordinator
NYC Health + Hospitals
11.2020 - 06.2021
Unit Clerk
Montefiore Medical Center
10.2019 - 10.2020
Patient Transporter / Dispatcher
NYU Langone Medical Center
12.2015 - 12.2019
Bachelor of Science - Nursing (BSN)
Helene Fuld College of Nursing
High School -
Health Professions and Human Services