Ke'Andrea Oats
Williston
Summary
Compassionate Medical Assistant with expertise in patient scheduling, phlebotomy, and clinical documentation. Committed to ensuring HIPAA compliance and enhancing patient experiences through meticulous care and process optimization.
Detail-oriented Medical Assistant with a strong background in direct patient care and customer service. Proven ability to streamline clinic operations, manage appointments effectively, and maintain accurate clinical documentation to improve patient flow and satisfaction.
Dedicated Medical Assistant skilled in phlebotomy, vital sign monitoring, and medication administration. Recognized for enhancing patient comfort and safety while ensuring adherence to infection control protocols and HIPAA regulations.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Planned Parenthood
Gainesville, FL
04.2026 - Current
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Supported healthcare providers during examinations, enhancing patient comfort and experience.
- Administered medications and vaccinations as directed, adhering to safety protocols.
- Managed appointment scheduling, optimizing patient flow and clinic efficiency.
- Maintained cleanliness and organization of medical equipment and supplies for optimal functionality.
- Conducted routine lab tests, ensuring timely results for improved patient care outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
UF Health Physicians
Gainesville, FL
10.2024 - 03.2026
- Educated patients on reproductive health topics, fostering informed decision-making.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Cross Country Healthcare
03.2024 - 10.2024
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in patient intake processes, documenting vital signs and medical histories accurately.
- Administered immunizations and medications following established protocols to ensure patient safety.
- Managed electronic health records (EHR) system, ensuring data accuracy and compliance with regulations.
- Educated patients on treatment plans, medications, and preventive care strategies effectively.
- Conducted routine laboratory tests and prepared specimens for analysis to support diagnostic efforts.
- Trained new staff on clinical procedures and office protocols to enhance team performance.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Medical Assistant
Heart Of Florida Health Centers
Ocala, FL
06.2022 - 04.2023
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Assistant
Healthcare Support Staffing
07.2021 - 09.2021
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Assistant
Heart Of Florida Health Centers
Ocala, FL
09.2018 - 05.2019
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Advanced Dermatology And Cosmetic Surgery
Ocala, FL
02.2017 - 05.2018
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Supported healthcare providers during examinations, enhancing patient comfort and experience.
- Administered medications and vaccinations as directed, adhering to safety protocols.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Educated patients on reproductive health topics, fostering informed decision-making.
Education
GED -
Department Of Education
Certificate Of Completion -
Vanguard High School
Ocala, FL05-2012
Registered Medical Assistant - Nursing
Marion Technical Collage
Ocala, FL06-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Laboratory specimen collection
- First aid
- Sterilization techniques
Certification
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
Timeline
Medical Assistant
Planned Parenthood
04.2026 - Current
Medical Assistant
UF Health Physicians
10.2024 - 03.2026
Medical Assistant
Cross Country Healthcare
03.2024 - 10.2024
Medical Assistant
Heart Of Florida Health Centers
06.2022 - 04.2023
Medical Assistant
Healthcare Support Staffing
07.2021 - 09.2021
Medical Assistant
Heart Of Florida Health Centers
09.2018 - 05.2019
Medical Assistant
Advanced Dermatology And Cosmetic Surgery
02.2017 - 05.2018
GED -
Department Of Education
Certificate Of Completion -
Vanguard High School
Registered Medical Assistant - Nursing
Marion Technical Collage