Keanna Porter
DeSoto,TX
Summary
Experienced professional seeking a full-time position to utilize strong interpersonal skills, excellent time management, and problem-solving abilities. Skilled in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Thrives in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver
Hallmark Health Care
04.2024 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Behavior Technician
Radiant Autism
01.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Call Center Representative
Sagility
09.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Childcare Assistant Teacher
Crème De La Creme
06.2023 - 01.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
Salad Maker
Panera Bread
01.2022 - 06.2023
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
Education
Nursing -
Cedar Valley College
Crossroads Academy
06.2023
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Social Skills Development
- Skill Development
- Social skill development
- Behavioral Health
- Heavy Lifting
- Time management
- Patient care
- Emotional support
- Verbal and written communication skills
Certification
CPR 1st aid
Education
Lancaster, TX
Contact
DeSoto, TX 75115
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Sagility
09.2024 - 01.2025
Caregiver
Hallmark Health Care
04.2024 - Current
Behavior Technician
Radiant Autism
01.2024 - Current
Childcare Assistant Teacher
Crème De La Creme
06.2023 - 01.2024
Salad Maker
Panera Bread
01.2022 - 06.2023
Crossroads Academy
Nursing -
Cedar Valley College