Keanna Richardson
Vancouver,USA
Summary
Experienced manager with strong problem-solving, team building, and motivation skills. Skilled in fostering customer relations and building lasting relationships. Utilizes independent decision-making and sound judgment to drive company success. Committed to improving employee engagement and performance through training, monitoring, and morale-building initiatives. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
Work History
Barista
Di-tazza
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Store Supervisor
Jami inc.
09.2021 - 07.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Senior Game Advisor
GameStop
06.2021 - 10.2021
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Acknowledged for exceptional performance and dedication to the role, receiving multiple recognitions from management and peers.
- Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
- Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
- Increased store revenue through upselling techniques and promoting add-on products.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
Education
Associate of Science - Marketing Management
Portland Community College
Portland, OR07-2027
Skills
- Effective time management
- Collaborative team management
- Critical thinking for problem-solving
- Clear and concise communication
- Reporting proficiency
- Organizational strategy development
- Effective negotiation skills
- Organizational leadership
- Building professional connections
Accomplishments
- Achieved Sponsorship by introducing Vshojo, inc, to Altonimbus Entertainment host of Kumoricon
Timeline
Barista
Di-tazza
07.2024 - Current
Store Supervisor
Jami inc.
09.2021 - 07.2024
Senior Game Advisor
GameStop
06.2021 - 10.2021
Associate of Science - Marketing Management
Portland Community College
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