Keanne Etienne
Clermont,FL
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Florida Pain Care
09.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Customer Service Manager
SYSCO Food Services
03.2019 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Associate
Amscott
02.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dispatcher
Merchants Market Group
04.2020 - 10.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Associate of Arts - Business Administration
University of The Virgin Islands
Charlotte Amalie, VI08.2020
Skills
- Inventory Management
- Organizational Standards
- Healthcare Operations
- Interdepartmental Collaboration
- Route Navigation
- Schedule Management
Languages
Spanish
Limited Working
French
Native or Bilingual
Timeline
Patient Care Coordinator
Florida Pain Care
09.2022 - Current
Customer Service Associate
Amscott
02.2021 - 08.2022
Dispatcher
Merchants Market Group
04.2020 - 10.2021
Customer Service Manager
SYSCO Food Services
03.2019 - 09.2022
Associate of Arts - Business Administration
University of The Virgin Islands
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