Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keanu Nguyen

Santa Ana,CA

Summary

Dynamic Customer Service Representative with a proven track record at Airsoft Master, excelling in complaint resolution and strategic sales. Enhanced client satisfaction through effective relationship building and process improvements, consistently exceeding team goals. Skilled in merchandise display and conflict resolution, driving sales and fostering a positive customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Website Manager

101TechUSA
04.2025 - Current
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
  • Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
  • Trained new personnel regarding company operations, policies and services.
  • Trained support staff in site implementation, updating and maintenance procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative/Sales Associate

Airsoft Master
09.2022 - 01.2025
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.

Education

Associate of Science - Kinesiology

Santiago Canyon College
Orange, CA

Skills

  • Complaint resolution
  • Strategic sales
  • Consultative sales
  • Conflict resolution
  • Store opening and closing
  • Merchandise display
  • Relationship building
  • Inbound and outbound calling
  • Account updating
  • Customer relations

Languages

Vietnamese
Limited Working
English
Native or Bilingual

Timeline

Customer Service Representative/Website Manager

101TechUSA
04.2025 - Current

Customer Service Representative/Sales Associate

Airsoft Master
09.2022 - 01.2025

Associate of Science - Kinesiology

Santiago Canyon College

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