Keaosha Powers
Atlanta,GA
Summary
I myself is a dedicated and experienced customer service representative with a passion for providing exceptional support and assistance to clients. With a strong background in handling inquiries, resolving issues, and ensuring customer satisfaction, I myself excels in both written and verbal communication. Skilled in navigating various customer service platforms and maintaining a positive attitude even in challenging situations, I myself is committed to delivering top-notch service while working remotely.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni Call Center
10.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Chat Support Representative
Amazon
12.2020 - 09.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Data Entry Administrator
Adavantage Solutions
07.2018 - 12.2020
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Education
GED -
Pensacola State College
Pensacola, FL01.2020
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Housekeeping
- Emotional Support
- Conflict Resolution
- Problem Resolution
- Microsoft Excel
- Client Relations
- Payment Processing
- Data Entry
- Active Listening
- Problem-solving abilities
- Quick Typing
- Language Fluency
- Empathy Display
- Performance Tracking
- Microsoft Office
Timeline
Customer Service Representative
Afni Call Center
10.2022 - 04.2024
Chat Support Representative
Amazon
12.2020 - 09.2022
Data Entry Administrator
Adavantage Solutions
07.2018 - 12.2020
GED -
Pensacola State College
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