Keara Schaefer
San Marcos
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cheddars Scratch Kitchen
San Marcos
01.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Shift Lead
Dutch Bros
San Marcos
10.2022 - 01.2025
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Assisted in the training of new employees.
- Participated in monthly meetings with management team to discuss strategies and goals.
- Analyzed customer buying patterns to identify trends in sales activity.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified needs of customers promptly and efficiently.
Server
Willies Grill & Icehouse
San Antonio
01.2022 - 12.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
Bartender
Olive Garden Restaurant
San Antonio
03.2021 - 02.2022
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Cashier
Bill Millers Bar-B-Q
San Antonio
07.2018 - 05.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Customer service
- Effective communication
- Shift management
- Food sales and promotion
- POS operation
- Guest engagement
Certification
- Food handlers Safety
- Texas Alcohol Beverage consumption
Accomplishments
- Quality award for serving guest accurately and in a timely manner while providing excellent customer service
Timeline
Server
Cheddars Scratch Kitchen
01.2024 - Current
Shift Lead
Dutch Bros
10.2022 - 01.2025
Server
Willies Grill & Icehouse
01.2022 - 12.2022
Bartender
Olive Garden Restaurant
03.2021 - 02.2022
Cashier
Bill Millers Bar-B-Q
07.2018 - 05.2021
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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