Kearah Hawkins
Norfolk,US
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
Remote
03.2025 - 04.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TTEC
Remote
12.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Evolent
Remote
06.2024 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Safety Partner
Sentara Hospitals
Norfolk, Virginia
05.2023 - 03.2024
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Helped patients move safely in and out of beds and wheelchairs.
- Checked on resident’s multiple times throughout shift.
- Reported changes in physical, mental and emotional conditions to nursing staff.
Deposit Advocate
TTEC
Remote
11.2022 - 01.2023
- Developed strategies to achieve desired outcomes for clients.
- Researched and gathered information to support clients' cases.
- Provided emotional support to clients during difficult times in their lives.
- Conducted legal research, leveraging public records and internet resources to investigate laws and ease information.
- Responded to information requests from clients or legal parties.
- Maintained legal records, including document and file storage for hard copies and digital files.
Personal Care Aide
Internal Life Home Care
Norfolk, Virginia
06.2019 - 06.2022
- Supported activities of daily living such as bathing, dressing, and grooming.
- Assisted with mobility needs such as moving between bed and wheelchair and helping clients reach bathroom facilities.
- Implemented restorative and supportive care, including ambulating and positioning.
- Checked on resident’s multiple times throughout shift.
- Bathed, dressed and groomed clients to help service users maintain good hygiene practices.
- Prepared meals to meet client nutritional needs.
- Supported patients to continue participating in daily living activities.
- Assisted patients by providing dignified personal care.
- Offered care and companionship to homebound clients with mental or physical limitations.
- Performed light housekeeping tasks to maintain clean and safe environment for clients.
- Assessed client needs regularly, making recommendations for adjustments in care plans as needed.
Education
Diploma -
Booker T. Washington High School
Norfolk, Virginia05.2017
Skills
- Strategic Planning
- Behavioral Management
- Progress Documentation
- Patient assistance
- Alzheimer’s care
- Active Listening
- Client Transportation
- Fall prevention
- Patient Care
- Effective Communication
- Dementia Care
- HIPPA Compliance
- Relationship Building
- Legal Research
- Organization skills
- Professionalism
- Research proficiency
Timeline
Customer Service Representative
Foundever
03.2025 - 04.2025
Customer Service Representative
TTEC
12.2024 - 02.2025
Customer Service Representative
Evolent
06.2024 - 09.2024
Safety Partner
Sentara Hospitals
05.2023 - 03.2024
Deposit Advocate
TTEC
11.2022 - 01.2023
Personal Care Aide
Internal Life Home Care
06.2019 - 06.2022
Diploma -
Booker T. Washington High School