NIYAH WHITE
Norfolk
Summary
Dynamic customer service professional with extensive experience at Foundever, excelling in problem resolution and customer relations. Proven ability to enhance customer satisfaction through effective communication and CRM skills. Recognized for maintaining high service standards and fostering positive relationships, ensuring a seamless experience for clients.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
01.2024 - 04.2025
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate information delivery.
- Maintained detailed records of customer interactions and transactions to support service continuity and quality.
- Utilized company software to efficiently track and manage customer issues, enhancing response times.
Sales Associate
Dollar General
Lillington
05.2024 - 02.2025
- Delivered exceptional customer service by greeting and assisting customers with product inquiries, enhancing overall shopping experience.
- Operated cash register and scanner to accurately process payments, handle transactions, and address customer product inquiries.
- Follow company procedures for merchandise handling, including unpacking, stocking, restocking, rotating products on shelves, and setting up displays.
- Ensured store cleanliness by managing waste disposal, maintaining floor hygiene, and organizing displays, contributing to a welcoming shopping environment.
Private Caregiver
HEART OF GOLD
Southern Pines
04.2023 - 12.2023
- Provided companionship and emotional support, prepared meals, assisted with mobility, administered medications, and performed light housekeeping to enhance quality of life.
- Assisted with activities of daily living, including bathing, dressing, and grooming.
- Arranged appointments and updated family members on care recipient's condition to ensure informed decision-making.
Personal Care Aide
Total Life Care
Sanford
05.2022 - 05.2023
- Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions.
- Monitored self-administration of medications, supporting adherence to medication regimen.
- Ensured safe, clean patient environment, enhancing overall wellness.
- Adhered to agency policies while providing care to clients in various settings.
Direct Support Professional
Always Caring
Southern Pines
01.2023 - 03.2023
- Implemented individualized support plans to enhance client well-being.
- Assisted individuals with physical, intellectual, or developmental disabilities in achieving community integration and accessing least restrictive environments.
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
Dietary Aide
Westfield Rehabilitation
Tramway
12.2021 - 07.2022
- Clarified food orders, menu selection, and dietary needs through direct interaction with patients.
- Inspected meals to ensure compliance with dietary restrictions and maintain quality standards.
- Prepared hot and cold meals with attention to safe food-handling standards.
- Cleaned food stations and sanitized dishes, cooking implements, and silverware to uphold hygiene standards.
Manager in Training
Smithfield Chicken-N-Bar-B-Q
Sanford
09.2021 - 10.2021
- Coached and developed restaurant supervisors and team leaders to enhance leadership skills and foster team cohesion.
- Defined training criteria to equip new joiners with essential skills aligned with company standards.
- Role modeled company core values and culture, inspiring commitment and engagement among restaurant staff.
- Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
Manager
McDonalds
Carthage
12.2018 - 07.2021
- Processed payroll and managed revenue goals, ensuring timely and accurate financial operations.
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
- Resolved customer complaints promptly, enhancing customer loyalty.
- Facilitated open communication to prevent employee conflicts.
Education
Healthcare Administration - Associate's degree
Fayetteville Tech community college
Remote02.2026
High School Diploma -
Union Pines High School
Cameron, NC06.2019
Skills
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Order fulfillment
- Problem-solving
- Customer relationship management (CRM)
- Live chat support
- Data collection
- Researching
- Call center experience
- De-escalation techniques
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
Dollar General
05.2024 - 02.2025
Customer Service Representative
Foundever
01.2024 - 04.2025
Private Caregiver
HEART OF GOLD
04.2023 - 12.2023
Direct Support Professional
Always Caring
01.2023 - 03.2023
Personal Care Aide
Total Life Care
05.2022 - 05.2023
Dietary Aide
Westfield Rehabilitation
12.2021 - 07.2022
Manager in Training
Smithfield Chicken-N-Bar-B-Q
09.2021 - 10.2021
Manager
McDonalds
12.2018 - 07.2021
Healthcare Administration - Associate's degree
Fayetteville Tech community college
High School Diploma -
Union Pines High School