Kearra Anders
Killeen,TX
Summary
• Long standing dynamic server with a strong work ethic and excellent customer service skills looking to advance my skills further in a more professional setting
• Proven ability to enhance guest experiences through personalized service and effective multitasking.
• Adept in cash handling and fostering team collaboration, consistently achieving high customer satisfaction and customer retention
• Bill computation and interpersonal skills tailored to client contentment .
• Skilled in 1 on 1 customer/client interaction
Overview
7
7
years of professional experience
Work History
Server
Bubba’s 33
Killeen, TX
09.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Provided menu recommendations and answered customer inquiries about food and beverages.
- Took and processed orders accurately, maintaining attention to detail during busy shifts.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
- Handled cash transactions efficiently, ensuring accuracy in billing processes.
- Supported team members during peak hours, fostering a collaborative work atmosphere.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
IHOP
Temple, TX
06.2018 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
General
Barron Collier
Naples, FL05.2018
Skills
- Exceptional customer service
- Cash handling/ bill computation
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Service prioritization
- Team collaboration
- Company trainer
- Tableside etiquette
- Multitasking and organizing a clean and sanitary work area
Timeline
Server
Bubba’s 33
09.2023 - Current
Server
IHOP
06.2018 - 11.2023
General
Barron Collier