Kearra Quinn
Deer Park
Summary
Motivated professional with excellent customer service, money handling, and communication skills. A commitment to upholding the highest standards of quality and operational efficiency. High energy worker skilled at welcoming guests and overseeing efficient operations. Polite and positive with exceptional telephone etiquette. Calm and level-headed in all types of situations. Easily adaptable to high-pressure, dynamic situations Proficient in assisting guests with reservations. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Lead Medical Assistant
Optum Urgent Care
West Islip
10.2024 - Current
- Assist physician in exams and procedures.
- Provide patient education on procedures, follow-ups and medication instructions.
- Perform front office duties including appointment scheduling, patient registration, insurance verification and medical record management.
- Ensure exam rooms, equipment and supplies are clean and ready for patients.
- Perform laboratory tests and collect specimens as ordered by physician.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Manage patient flow and communicate delays to patients and physician.
- Provide training and coaching for medical assistants, ensuring that all staff meet their job requirements.
Receptionist
Kidfixers Prohealth
Syosset
06.2021 - Current
- Greeted incoming guests and directed individuals.
- Treated visitors with friendly, approachable attitude.
- Coordinated office cleaning and lobby organization.
- Scheduled and confirmed appointments.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Maintained hardcopy and digital filing systems.
- Answered questions regarding company pricing and policy.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Helped patients by telephone and in person to resolve various scheduling issues.
- Gathered information from patients, processed registration paperwork and collected payments.
- Entered updated information in patients account pages and charts.
- Protected patient data through strict compliance with HIPAA requirements.
- Relayed messages and transferred records between staff to facilitate effective patient care.
- Photocopied, faxed and filed patients records.
Lead Hostess & Food Runner
Toast Coffeehouse
Bayshore
08.2018 - Current
- Support servers, food runners, and bussers with keeping the dining area ready for every guest.
- Collect credit card, cash, and gift certificate payments and dispense change for cash transactions.
- Govern the dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assist managers with quickly resolving service and food-related issues.
- Observe dining area staff to evaluate server loads and calculate accurate wait times.
- Stay in open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
- Document reservations and communicate changes to guests.
- Assist in preparing the dining room for special upcoming functions, including decorating and generating, and printing out special group menus.
Receptionist Medical Assistant
South Bay Pediatrics Optum
West Islip
09.2022 - 10.2024
- Greeted incoming guests with friendly, approachable attitude.
- Collected copays and past balances.
- Checked out patients and help schedule appointments.
- Interview patients and record their updated medical history.
- Maintained hardcopy and digital filing systems.
- Prechart for patients future appointments.
- Preparing and cleaning exam rooms.
- Measure patients vital signs such as blood pressure, height and weight.
- Help preparing patients for examinations.
- Help assisting the physician with patient examinations.
- Collecting and preparing laboratory specimens such as urinalysis, send out cultures, antigen and pcr tests.
- Protected patient data through strict compliance with HIPAA requirements.
Barista
Babylon Bean
Babylon
08.2019 - 01.2021
- Pleasantly interact with customers during hectic periods to promote a fun and positive environment.
- Create over 100 drinks in average shifts with consistently positive customer satisfaction scores.
- Recommend products based on a solid understanding of individual customer needs and preferences.
- Complete over 100 successful cash audits to correctly balance drawers at end of each shift.
- Learn every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevent infections and maintain store professionalism by cleaning and sanitizing work areas frequently.
- Restock display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Make and serve 100 café beverages per day with speed, quality, and consistency.
Food Service Worker Cashier
Mangia Fresca
Babylon
06.2018 - 09.2020
- Counted cash in register drawer at the beginning and end of shift.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Inspected equipment such as refrigerators and warming lamps every morning to check compliance with safe operating levels.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cooked batches of food according to standard recipes.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Cleaned walls, fans, and drains in bakery coolers, display cases, and work areas.
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Education
National Healthcareer Association - Phlebotomy Technician
Long Island School Of Healthcare Careers
02.2024 - 03.2025
Suffolk County Community College - Criminalistics and Criminal Science
Suffolk County Community College
Brentwood, NYHigh School Diploma -
Deer Park High School
Deer Park, NYSkills
- Exceptional customer service
- Cash Handling
- Friendly and outgoing
- Excellent memory
- Opening and closing duties
- Mychart set up
- Professional demeanor
- Adaptive and creative
- Excellent team player
- Employee training
- Excellent written and verbal communication skills
- Queue medication to clinicians via epic system
- Capillary puncture
- Laboratory procedures understanding
- Sanitation and sterilization
- Sample labeling
- Venipuncture
Timeline
Lead Medical Assistant
Optum Urgent Care
10.2024 - Current
National Healthcareer Association - Phlebotomy Technician
Long Island School Of Healthcare Careers
02.2024 - 03.2025
Receptionist Medical Assistant
South Bay Pediatrics Optum
09.2022 - 10.2024
Receptionist
Kidfixers Prohealth
06.2021 - Current
Barista
Babylon Bean
08.2019 - 01.2021
Lead Hostess & Food Runner
Toast Coffeehouse
08.2018 - Current
Food Service Worker Cashier
Mangia Fresca
06.2018 - 09.2020
Suffolk County Community College - Criminalistics and Criminal Science
Suffolk County Community College
High School Diploma -
Deer Park High School