Kearsten Lenth
Cedar Falls,IA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Waitress
Iowa Athletic Club
Coralville, IA
05.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bartender/Server
Brown Deer Golf Club
Coralville, IA
07.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Trained 10 new bartender on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Food Runner
30 Hop IRL
Coralville, IA
08.2017 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cashier
Real Deals Home Decor
North Liberty, IA
05.2016 - 07.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
West Senior High School
Iowa City, IA08.2022
Skills
- Order Accuracy and Delivery
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Age Verification
- Menu Memorization and Presentation
- Able to Lift 30 Pounds
- Food and Beverage Service
- Special Requests and Substitutions
- Conflict and Complaint Resolution
- Anticipating Guest Needs
- Natural Leadership
- Waiting Tables
References
Nate Cruise:
Email: n3cruise@gmail.com
Phone: (319) 451-1179
Cale Pruess
Email: cpruess30hop@gmail.com
Phone: (563) 889-0605
Timeline
Waitress
Iowa Athletic Club
05.2023 - Current
Bartender/Server
Brown Deer Golf Club
07.2022 - Current
Food Runner
30 Hop IRL
08.2017 - 07.2022
Cashier
Real Deals Home Decor
05.2016 - 07.2017
High School Diploma -
West Senior High School
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