Keasely Ford
Mccomb,MS
Summary
Dynamic sales professional skilled in sales reporting and coaching. Expertise in optimizing customer experiences and increasing sales, ready to contribute to organizational success through effective performance metrics.
Overview
9
9
years of professional experience
Work History
Mobile Expert/ Keyholder
T-Mobile
McComb, Mississippi
01.2024 - Current
- Increased sales through personalized recommendations tailored to individual customer needs.
- Educated customers on device features and promotions, enhancing their user experience and satisfaction.
- Consistently met and exceeded performance metrics, showcasing dedication to exceptional customer service.
Retention Customer Service Representative
DISH
Remote
01.2023 - 08.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently
- Built rapport with customers through active listening, leading to strong relationships and positive feedback.
- Asked probing questions to identify service needs and accurately entered information into electronic systems.
Assistant Sales Manager
Ashley Furniture Homestore
Mccomb, Ms
02.2017 - 09.2021
- Streamlined sales processes to enhance efficiency and reduce order fulfillment timelines.
- Oversaw daily operations,ensuring optimal inventory management and product presentation standards.
- Conducted performance evaluations to assess team effectiveness and identify areas for improvement
Education
Some College (No Degree) - Marketing
Southwest Mississippi Community College
Summit, MSSkills
- Inventory management
- Sales reporting
- Goals and performance
- Sales coaching
- Problem solving
- Communication skills
Timeline
Mobile Expert/ Keyholder
T-Mobile
01.2024 - Current
Retention Customer Service Representative
DISH
01.2023 - 08.2023
Assistant Sales Manager
Ashley Furniture Homestore
02.2017 - 09.2021
Some College (No Degree) - Marketing
Southwest Mississippi Community College