Keashunda Goodwin

• Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
• Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
• Transported passengers safely along prescribed routes according to tight schedules.

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• Executed proper and timely loading and unloading of passengers.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
• Developed comprehensive benefits packages to improve employee satisfaction and retention.

• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in 0 accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Processed insurance policy cancellations and renewals quickly to meet call time targets.
• Assisted customers with completing insurance documents to avoid missed information.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Educated customers about billing, payment processing and support policies and procedures.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.

• Updated patient information and insurance details for accurate electronic medical records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Performed various administrative tasks by filing, copying and faxing documents.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Worked with teacher and administrators to enforce school policies and procedures.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

• Maintained client haircare treatment records and designed long-term care programs for return customers.
• Educated clients and their family about products and self-maintenance for healthy hair based on needs and preferences.
• Entered patient demographic and insurance data into electronic medical record system.
• Managed patient registration process, confirming data accuracy and completeness.

• Managed day-to-day business operations.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Managed team of full-time and part-time staff, trained new workers and monitored performance.
• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.

• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Facilitated personal hygiene management, feeding and ambulation.