Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keaton Hahn

Austin,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Technical Expert

Apple
02.2018 - Current
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Evaluated emerging technologies, making recommendations for integration into existing systems.
  • Developed innovative solutions to address customer needs, resulting in improved customer satisfaction.
  • Mentored junior team members in technical skills development, fostering growth within organization''s talent pool.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Supported customers through timely responses to inquiries, providing expert guidance and assistance as needed.

Public Relations Manager

Rock Candy Media
07.2017 - 08.2017
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Streamlined processes within PR department for improved efficiency and productivity.
  • Wrote press materials and delivered presentations to media representatives.
  • Increased brand awareness through development and implementation of successful public relations campaigns.

Facebook Marketing Manager

Reader's Legacy
02.2017 - 07.2017
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Brought Facebook following from 60k to 120k in 3 months.
  • Increased brand visibility by creating and implementing targeted social media campaigns.
  • Managed paid social media advertising campaigns to reach and engage target audiences.
  • Devised content strategy to effectively engage target audiences.

Client Solutions Manager

Facebook
02.2016 - 02.2017
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Increased overall customer satisfaction by proactively monitoring account performance and providing strategic recommendations for improvement.

Server

Texas Land And Cattle
06.2015 - 02.2016
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for Steakhouse restaurant with social relevancy and intentionality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Director of Programming

Ktsw 89.9
06.2014 - 06.2015
  • Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
  • In charge of 60-person staff, all of whom worked on-air.
  • Reduced production errors by introducing automated testing frameworks and continuous integration processes.
  • Verified accuracy of program laws and compliance with FCC rules and regulations.
  • Mentored aspiring programmers within organization, nurturing talent pipelines for future leadership roles within department.

Server Trainer

The Gristmill
08.2013 - 01.2015
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided constructive feedback to servers after each shift, fostering environment of continuous improvement and professional growth.

Education

Bachelor of Science - Digital Communications And Media

Texas State University
San Marcos, TX
05.2015

Skills

  • Customer service expert
  • Equipment Repair
  • Technical Troubleshooting
  • System Performance Assessments
  • Brand Messaging
  • Event Planning
  • Influencer outreach
  • Corporate messaging
  • Written and verbal communication
  • Brand-building strategies
  • Digital Marketing

Timeline

Technical Expert

Apple
02.2018 - Current

Public Relations Manager

Rock Candy Media
07.2017 - 08.2017

Facebook Marketing Manager

Reader's Legacy
02.2017 - 07.2017

Client Solutions Manager

Facebook
02.2016 - 02.2017

Server

Texas Land And Cattle
06.2015 - 02.2016

Director of Programming

Ktsw 89.9
06.2014 - 06.2015

Server Trainer

The Gristmill
08.2013 - 01.2015

Bachelor of Science - Digital Communications And Media

Texas State University

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Keaton Hahn