Keaton Hazle
Summary
Talented Patient Concierge and Employee skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, safe work areas with diligent attention to essential details.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Liaison
Rousso Adams Facial Plastic Surgery
08.2023 - Current
- Coordinated and processed personnel files and medical records.
- Collaborated with medical staff to ensure patients received timely and appropriate care.
- Streamlined patient check-in process for increased efficiency and reduced wait times.
- Responded to in-person and telephone requests for information to support office staff.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Established strong rapport with patients, fostering trust and open communication for improved outcomes.
Internship Student
Gunn Dermatology
05.2023 - 08.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Created and updated regular inventory reports and records.
Educator
Lululemon
06.2021 - 07.2023
- Handled day-to-day stock replenishment and visual merchandising
- Issued refunds for damaged, non-functional and unwanted items
- Collected cash payments and processed credit card transactions
- Greeted arriving customers and delivered exceptional customer service
- Maintained strong knowledge of all available products and services.
Patient Concierge
Salon 43One
10.2021 - 06.2022
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
Sales Attendant
Sunglass Hut
06.2020 - 12.2020
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Tracked stock using company inventory management software.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained up-to-date knowledge of industry trends and competitor offerings for competitive edge.
Education
Bachelor of Science (B.S.): Healthcare Management - Healthcare Management
University of Alabama At Birmingham
Birmingham, AL05.2023
High School Diploma -
Oxford High School
Oxford, AL05.2019
No Degree - Core Dual Enrollment Pro
Jacksonville State University
Jacksonville, AL05.2019
Skills
- Sales
- Dermatology Knowledge
- Communication
- Scheduling
- Time Management
- Social/ Networking Skills
- Insurance Verification
- Patient Relations
- Opening and closing offices
- Staff Training
Additional Information
National Honor Society, Academic All-Star Award, UAB Deans list
References
Pam Stratton
Double Dozen-Club Advisor,
118 Willow Cove Road, Oxford, Alabama, 36203
strattonkps@aol.com
256-239-5728
Chris Spurlin
City Council President and Pastor of Brookside Baptist Church,
376 Southwood Drive, Oxford, Alabama, 36203
chrisspurlin12@gmail.com
256-835-1323
Kiah Graves
Human Resource Specialist,
391 Rele Street, Mountain Brook, Alabama, 35223
kiah@gunndermatology.com
678-758-3008
Certification
Computer : Microsoft Office Programs (Word, Access, Excel, PowerPoint)
Timeline
Patient Care Liaison
Rousso Adams Facial Plastic Surgery
08.2023 - Current
Internship Student
Gunn Dermatology
05.2023 - 08.2023
Patient Concierge
Salon 43One
10.2021 - 06.2022
Educator
Lululemon
06.2021 - 07.2023
Sales Attendant
Sunglass Hut
06.2020 - 12.2020
Bachelor of Science (B.S.): Healthcare Management - Healthcare Management
University of Alabama At Birmingham
High School Diploma -
Oxford High School
No Degree - Core Dual Enrollment Pro
Jacksonville State University
Computer : Microsoft Office Programs (Word, Access, Excel, PowerPoint)
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