KEATON DUNCAN
West Palm Beach
Summary
Highly organized and results-driven Sales Coordinator with experience in data entry, managing client relationships, and driving operational efficiency. Demonstrated ability to prioritize tasks, meet deadlines, and manage multiple projects in a fast-paced environment. Proficient in Microsoft Excel and committed to enhancing skills with a more growth oriented position.
Overview
7
7
years of professional experience
Work History
Sales - Amenity Coordinator
The Breakers Palm Beach, Inc
06.2024 - Current
- Entered data, generated reports, and produced tracking documents while enhancing customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Successfully sold and upsold high-end products to affluent clients, consistently exceeding sales targets while delivering exceptional customer service and tailored recommendations to meet their needs.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Operation Manager - Sales
904 Cleaners - FL Facility Solutions
10.2021 - 03.2024
- Proactively acquired new clients and negotiated contracts, expanding the company's client base and driving revenue growth.
- Maximized performance by monitoring daily activities, curating efficient schedules, and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bartender
Lynoras WPB
08.2023 - 05.2024
- Demonstrated knowledge of the bar's menu and drink recipes to customers
- Adjusted drink recipes to customers' preferences
- Ensured compliance with safety and sanitation regulations
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
- Balanced cash drawer at the end of each shift, resulting in zero discrepancies
- Collaborated with kitchen staff to ensure timely delivery of food items to customers
Banquet Server - Bartender
CASA MONICA HOTEL RESORT & SPA
11.2019 - 08.2021
- Assess customers' needs and preferences and make recommendations
- Stay guest focused and nurture an excellent guest experience
- Up-sold wines, liquors, and five course meals with professional appearance and mannerism
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Comply with all food and beverage regulations
- Took orders, presented and explained specials, offered information, and made suggestions about the menu
- Maintained clean and sanitary work areas and tables
- Anticipated and fulfilled guest needs and requests
- Followed proper plate presentation and garnish set up details
- Served guests, prepared checks, and collected payments
Barback
Lynoras WPB
08.2018 - 10.2019
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted customers with locating items and providing product information
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Replaced empty kegs and soda syrups
- Ensured exceptional guest experiences through attentive service
Food Runner - Busser
CUCINA CABANA
09.2017 - 05.2018
- Properly stored food items and ingredients in accordance with food safety regulations
- Followed proper food safety protocols to ensure quality and safety of food served
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Followed proper procedures for setting up and breaking down tables
- Transported dirty dishes and glassware to the kitchen for cleaning and sanitizing
Education
HIGH SCHOOL DIPLOMA EQUIVALENT -
FLVS
West Palm Beach, FL09.2019
Skills
- Data entry
- Customer Service
- Fast Learner
- Effective Time Management
- Multitasking Skills
- Critical thinking and problem solving
- Communication Skills
- Ability to Work in a Team
Personal Information
Date of Birth: 02/03/01
Timeline
Sales - Amenity Coordinator
The Breakers Palm Beach, Inc
06.2024 - Current
Bartender
Lynoras WPB
08.2023 - 05.2024
Operation Manager - Sales
904 Cleaners - FL Facility Solutions
10.2021 - 03.2024
Banquet Server - Bartender
CASA MONICA HOTEL RESORT & SPA
11.2019 - 08.2021
Barback
Lynoras WPB
08.2018 - 10.2019
Food Runner - Busser
CUCINA CABANA
09.2017 - 05.2018
HIGH SCHOOL DIPLOMA EQUIVALENT -
FLVS
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