Keatyn Cook
Gilbertsville,KY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Representative
The Crawlspace Ace
01.2022 - Current
- Maintain a close rate of greater than 40 percent.
- Over $1.4M in sales yearly
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Owner/ Operator
Twin Lakes Pressure Washing
01.2015 - Current
- Maintain a close rate of greater than 40 percent.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Operations Manager
Knoth Land Surveyor
01.2007 - 01.2022
- Prioritizing and planning work activities, meeting productivity standards, excellent project management skills.
- Serving as a liaison between public utilities, contractors, and subcontractors.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Optimized territory assignments based on market potential analysis to maximize reach among prospective customers.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
Education
GED -
Kentucky State GED
Paducah, KYBusiness Management -
West Kentucky Community and Technical College
01.2017
Skills
- Sales/Service
- Competitor Research
- Sales Forecasting
- Customer Retention
- Revenue Generation
- Business Development
- Sales Closing
- Sales Development
- Network Development
- Lead Prospecting
- Skilled in the Use of Construction Trade Tools
- Supervisory and Management - Supervise work crews to complete scheduled tasks
- Specialized Equipment - Transit, GPS, Total Survey Station, Laser Level
Training
- HAZWOPER 40 hours
- Licensed Mold Inspector
- Licensed Mold Remediator
- Sales Bootcamp
- Yearly Sales Training
- Weekly Sales Training
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Sales Representative
The Crawlspace Ace
01.2022 - Current
Owner/ Operator
Twin Lakes Pressure Washing
01.2015 - Current
Sales Operations Manager
Knoth Land Surveyor
01.2007 - 01.2022
GED -
Kentucky State GED
Business Management -
West Kentucky Community and Technical College
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