Keatyn Ward
Mont Belvieu,TX
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cactus Jacks Restaurant
Mont Belvieu, TX
12.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
Server
BreWingZ Restaurant and Bar
Baytown, TX
08.2023 - 11.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Food Champion
Taco Bell
Mont Belvieu, TX
05.2022 - 05.2023
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Served orders to customers at windows, counters and tables.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Completed side tasks by restocking condiments and cleaning refrigerators.
Cashier/Barback
Houston Raceway
Baytown, TX
10.2021 - 12.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Sales Associate
Marshalls
Baytown, TX
06.2021 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
Education
High School Diploma -
Ross S. Sterling
Baytown, TX05-2023
Skills
- Beverage Preparation
- Table Setting
- Table Bussing
- Order Management
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Food Running
- Effective Customer Upselling
- Menu Memorization
- High-Volume Dining
- Professional Appearance
- Menu Knowledge
- Strong Work Ethic
- Exceptional Customer Service
- Positive and Professional
- Performance Improvement
Certification
- TABC
- Food Handlers
References
References available upon request.
Timeline
Server
Cactus Jacks Restaurant
12.2023 - Current
Server
BreWingZ Restaurant and Bar
08.2023 - 11.2024
Food Champion
Taco Bell
05.2022 - 05.2023
Cashier/Barback
Houston Raceway
10.2021 - 12.2022
Sales Associate
Marshalls
06.2021 - 09.2021
High School Diploma -
Ross S. Sterling
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