Keatyn Ward
Baytown,TX
Summary
Dynamic and customer-focused professional with a strong work ethic, honed at Taco Bell, delivering exceptional service and fostering guest satisfaction. Proven ability to multitask and maintain a clean environment while collaborating effectively with team members. Skilled in POS systems and committed to enhancing dining experiences through attentive service and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Pipeline Grill
Baytown, TX
04.2024 - Current
- Delivered outstanding customer service during peak hours to elevate guest satisfaction.
- Oversaw order delivery and accuracy to elevate customer dining experiences.
- Facilitated collaboration with kitchen staff to optimize food preparation and service timelines.
- Facilitated training sessions for new servers on menu knowledge and restaurant procedures.
Server
Cactus Jacks Restaurant
Mont Belvieu, TX
12.2023 - 03.2024
- Implemented suggestions for menu improvements based on guest feedback to increase satisfaction levels.
- Developed strong relationships with regular patrons, fostering a welcoming environment that encouraged repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
BreWingZ Restaurant and Bar
Baytown, TX
06.2023 - 11.2023
- Provided exceptional customer service by promptly addressing guest inquiries and orders.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards were met.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed transactions accurately using point-of-sale system, ensuring efficient billing procedures.
Food/Service Champion
Taco Bell
06.2022 - 06.2023
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted in training new team members on service protocols.
Cashier/Cook
Houston Purple Raceway
Baytown, TX
10.2021 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Collaborated with team members to optimize checkout operations.
Sales Associate
Marshalls
Baytown, TX
06.2021 - 09.2021
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained clean and organized sales floor to enhance customer experience.
- Executed cash register transactions accurately and efficiently.
- Collaborated with team members to achieve sales goals and improve service quality.
Education
High School Diploma - Addiction Counseling
Ross S. Sterling High School
Baytown, TXSkills
Strong work ethic
Cleaning and sanitizing
Taking orders
Exceptional communication
Customer focus
Empathy display
Performance tracking
System installations
POS experience
Innovation mindset
Submitting orders
Positive attitude
Teamwork
Customer service
Team player
Problem-solving
Time management
Attention to detail
Listening skills
Multitasking and organization
Problem-solving abilities
Certification
Excel and word certified
Timeline
Server
Pipeline Grill
04.2024 - Current
Server
Cactus Jacks Restaurant
12.2023 - 03.2024
Server
BreWingZ Restaurant and Bar
06.2023 - 11.2023
Food/Service Champion
Taco Bell
06.2022 - 06.2023
Cashier/Cook
Houston Purple Raceway
10.2021 - 10.2022
Sales Associate
Marshalls
06.2021 - 09.2021
High School Diploma - Addiction Counseling
Ross S. Sterling High School