KeAuna Vanover
Dawson,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes, demonstrated during tenure at Uhaul Moving And Storage. Excelled in customer database documentation and interpersonal communication, significantly improving client engagement and billing support. Skilled in navigating complex customer inquiries, ensuring swift and effective resolutions.
Overview
3
3
years of professional experience
Work History
Sales and Reservations Agent
Uhaul Moving And Storage
Remote
04.2023 - 06.2024
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Customer Service Agent
Teleperformance
Remote
08.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated customers on special pricing opportunities and company offerings.
Education
Associate Of Business Administration -
Albany Technical College
Albany, GAHigh School Diploma -
Terrell High School
Dawson, GA2019
Skills
- Payment plan setup
- Customer database documentation
- Company policies
- Payment processing
- Customer assistance
- Billing support
Timeline
Sales and Reservations Agent
Uhaul Moving And Storage
04.2023 - 06.2024
Customer Service Agent
Teleperformance
08.2021 - 02.2023
Associate Of Business Administration -
Albany Technical College
High School Diploma -
Terrell High School