Monet Young
Rock Springs,WY
Summary
Tracks balances, posts cash, and maintains detailed documentation to keep billing records audit-ready. Works across competing deadlines to support clean financial workflows at month-end and year-end. Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
10
10
years of professional experience
Work History
Retail Coordinator
TJ Maxx, TJX Companies
Rock Springs, WY
04.2026 - 08.2026
- Coordinated daily merchandise processing, pricing, and floor setup to support store presentation standards.
- Monitored inventory accuracy, resolved stock discrepancies, and maintained organized backroom locations.
- Executed markdowns, signage changes, and promotional floor moves following TJX merchandising directives.
- Partnered with managers and associates to prioritize recovery, fitting room organization, and customer support.
Patient Financial Specialist/Cash Poster
Memorial Hospital of Sweetwater County
Rock Springs, WY
06.2021 - 04.2023
- Enters confidential personal health information/financial information into computer system (Cerner) with a high rate of accuracy.
- Resolve all patient calls and document each encounter into the patient's account throughly. As well as verify patient account balance and make payments
- Able to mange workflow and time between both postions (cash poster and patient financial) and still meet end of month/year healthcare revenue requirements
- Memorial Hospital of Sweetwater County
- Rock Springs, WY
Customer Service Representative Lead
Wyoming Waste Systems
Rock Springs, Wyoming
09.2017 - 03.2019
- Met all customer call guidelines including service levels, handle time and productivity. Average phone calls was 50/per day.
- Cross-trained and backed up other customer service managers. As well as training new employee.
- Scrutinized and recorded revenue for services and products. Opened mail, made payments, and cash posted.
- Wyoming Waste Systems
- Rock Springs, Wyoming
Shift Leader
Starbucks
Rock Springs, WY
06.2016 - 03.2026
- Supervised daily store operations, aligning partner assignments with customer traffic and service priorities.
- Trained new partners on beverage preparation, register procedures, and customer service standards.
- Coordinated opening and closing procedures, including cash handling, equipment checks, and store readiness.
- Resolved customer concerns promptly, preserving service quality and supporting positive guest experiences.
Education
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Rock Springs High School
Rock Springs, WY05.2014
Skills
Payment plan setup
Medicaid billing
ICD-10 coding
Claim submission
Denial management
Prior authorization
EHR documentation
HIPAA compliance
Patient account resolution
Medical terminology
Customer service
Claims follow-up
Insurance verification
Payment posting
Records management
- Payment plan setup
Timeline
Retail Coordinator
TJ Maxx, TJX Companies
04.2026 - 08.2026
Patient Financial Specialist/Cash Poster
Memorial Hospital of Sweetwater County
06.2021 - 04.2023
Customer Service Representative Lead
Wyoming Waste Systems
09.2017 - 03.2019
Shift Leader
Starbucks
06.2016 - 03.2026
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Rock Springs High School