Keawanee Drummond
Baltimore,MD
Summary
Dynamic sales associate with 20+ years of experience in customer engagement and sales strategy development. Demonstrates strong computer literacy, problem-solving, and communication skills, enhancing customer loyalty and driving sales growth. Committed to fostering a supportive team culture and exploring innovative solutions for continuous improvement.
Overview
8
8
years of professional experience
Work History
Lead Budtender
GreenLabs
Baltimore, MD
07.2023 - 07.2025
- Aided customers in making knowledgeable product choices.
- Utilized feedback to optimize products, driving higher sales and stronger customer loyalty.
- Provide personalized consultations, fostering a welcoming environment and enhancing customer experience.
Mobile Expert
Wireless Experience
Parkville, MD
01.2023 - 06.2023
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Enhanced sales outcomes through customized recommendations aligned with customer preferences.
- Kept abreast of emerging industry trends, products, and technologies to maintain competitive advantage.
Store Manager
GP Mobile LLC /T-Mobile
02.2021 - 11.2022
- Led sales team in product knowledge, boosting customer satisfaction and retention.
- Optimized inventory processes, achieving greater stock accuracy and reducing shrinkage.
- Developed data-driven promotions, enhancing customer engagement and increasing sales.
Inventory Specialist
Amazon
Sparrows Point, MD
08.2020 - 02.2021
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
Mobile Expert
Best Buy
Lutherville, MD
02.2020 - 05.2020
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Increased sales by providing tailored recommendations to meet individual customer preferences.
Mobile Sales Expert
Cellular Sales Verizon
Towson
08.2017 - 02.2020
- Facilitated seamless data transfer and device troubleshooting for customers.
- Increased sales success with personalized solutions for each customer.
- Met sales goals by fostering effective connections with clients.
Education
Computer Technology Certification -
Tesst College of Technology
Baltimore, MD12.2005
Secondary School -
Harbor City High School
Baltimore, Md01.2005
Skills
- Time Management
- Computer Literacy
- Problem-Solving
- Strong Communication
References
Stephanie Anderson-Program Director Bello Machre
443-602-4115
Stephanie.anderson@bellomachre.org
Cheryl Bryant-Minister Freedom Baptist Missionary Church
443-986-7660
MinisterCheryl@hotmail.com
Timeline
Lead Budtender
GreenLabs
07.2023 - 07.2025
Mobile Expert
Wireless Experience
01.2023 - 06.2023
Store Manager
GP Mobile LLC /T-Mobile
02.2021 - 11.2022
Inventory Specialist
Amazon
08.2020 - 02.2021
Mobile Expert
Best Buy
02.2020 - 05.2020
Mobile Sales Expert
Cellular Sales Verizon
08.2017 - 02.2020
Computer Technology Certification -
Tesst College of Technology
Secondary School -
Harbor City High School