Summary
Work History
Education
Skills
Timeline
Barista

Keawe Polamalu

Mesa,AZ

Summary

Proven leader and efficient time manager, I excel in fast-paced environments, as demonstrated at Dutch Bros where I spearheaded team productivity enhancements and fostered a culture of exceptional customer service. Skilled in workflow management and team collaboration, I drive performance improvements while maintaining a professional and friendly demeanor.

Work History

Barista

Dunkin' Donuts Franchising
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Shift Leader

Dutch Bros
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Developed training program for new employees, speeding up their integration into team.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

PAX Agent

Swissport USA
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Implemented new procedures as needed to improve overall efficiency within the PAX Agent role.
  • Educated passengers on customs regulations, preventing potential fines or penalties upon arrival at their destination country.
  • Managed gate operations effectively, resulting in timely departures and arrivals for all flights under my supervision.
  • Maintained strict adherence to safety protocols, creating a secure environment for travelers.
  • Adapted quickly to schedule changes or other disruptions, maintaining professional demeanor while assisting affected passengers.
  • Collaborated with team members to maintain a clean and organized terminal area for passenger convenience.

Restaurant Team Member

Panera Bread
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.

Education

Mountain Pointe
Phoenix, AZ
05.2021

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Hospitality service expertise
  • Professional demeanor
  • Quality control
  • Performance improvement
  • Sales expertise
  • Team collaboration
  • Workflow management
  • Positive and professional

Timeline

Barista

Dunkin' Donuts Franchising

Shift Leader

Dutch Bros

PAX Agent

Swissport USA

Restaurant Team Member

Panera Bread

Mountain Pointe

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Keawe Polamalu