Kebra Kaza
Stomp Chomp and Roll Restaurants
Charlotte,North Carolina
1
Certification
8
years of professional experience
Bringing customer care, clear communication, and calm service delivery from multiple years of experience working in fast pace environments. Known for coordinating smoothly with teammates, managing multiple guests at once, and keeping service quality steady under pressure. Brings adaptable team coordination and customer care habits that translate well in any hospitality setting.
Work History
Shift Lead/Key Server
1 Year 2 Months- Handled 35+ guest interactions per day while balancing multiple tables and maintaining attentive service.
- Kept open communication between front-of-house staff and management to support smooth shift coordination.
- Filled in for the General Manager or Assistant Manager when unavailable, handling shift supervision and floor coverage.
- Supported multiple customers at once by prioritizing orders, timing, and table needs under pressure.
- Handled guest concerns calmly to de-escalate conflicts and keep the dining room experience positive.
- Coordinated daily front-of-house activity with teammates to keep service moving during busy periods.
Front of House
3 Years 11 Months- Managed 35+ guest check-ins per shift while keeping the wait list moving smoothly.
- Coordinated front of house operations at the host stand, organizing seating assignments and wait lists with clear communication.
- Prepared and cleaned guest areas between seatings to keep tables ready and presentation standards consistent.
- Inspected food before serving and flagged presentation issues to align with restaurant quality standards.
Cashier
1 Year 4 Months- Delivered friendly checkout service and answered customer questions to support a positive shopping experience.
- Resolved basic payment issues and price discrepancies quickly to keep lines moving during busy periods.
- Greeted shoppers promptly and maintained a calm, professional tone throughout high-traffic service periods.
- Supported front-of-house operations by keeping checkout stations organized and stocked with needed supplies.
Education
Associate of Science - Marketing Management and Research
High School Diploma
Skills
Customer service
Communication
Guest recovery
Front of house operations
Shift supervision
Team leadership
Staff scheduling
Team communication
Conflict resolution
Performance coaching
Service recovery
Guest complaint handling
Certification
Food Management and Production, St. Croix Vocational School
Timeline
Shift Lead/Key Server
Stomp Chomp and Roll Restaurants
08.2025 - CurrentRead More
Front of House
Stomp Chomp and Roll Restaurants
09.2021 - 08.2025Read More
Cashier
Quality Foods
11.2018 - 03.2020Read More
St. Croix Educational Complex High School
High School Diploma
Read More
Central Piedmont Community College
Associate of Science from Marketing Management and Research
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