Ke’chelle Weatherspoon

Handle 200-300 calls per day on an outbound dialer
Provide excellent customer service to prospective customers and builds rapport quickly
Verify information submitted by the consumer through an online inquiry
Identify customers goals and objectives
Send quality lead transfers to out loan officers who are licensed and able to continue the conversation

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

• Performing administrative duties
• Scheduling, registration, adding insurance, reception and patient check out functions/forms
• Medical billing
• Epic CRM
• Must obtain complete and accurate patient demographic information
• Registration Representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled over 200 calls a day .

• Interface with U-Haul customers to identify what they are looking for so that I could recommend the best moving supplies or storage solutions for their moving needs
• Assist customers inside the U-Haul center by educating them on the products and services, answering questions, and preparing rental invoices
• Assist customers outside on the lot by installing trailer hitches, light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental
• Helped over 60 customers daily .
• Interact with guests in a friendly, fast, courteous, and efficient manner
• Paid attention to detail to promote positive customer interactions
• Heard and sensed customer needs, kept my manager and fellow team members informed

• Experienced in working with disabled patients
• Committed to improving overall patient wellbeing and health through personal care and engagement
• Skilled in assisting patients with daily living such as: scheduling appointments, housekeeping, meal preparation, mobility assistance, medication administration, doctor visits, grooming and bathing
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.

• Monitored clients when clients are not in group
• Communicated with clients to check on physical, emotional, and spiritual needs
• Maintained special observations of high-risk clients
• Reported critical information to nurse and program staff regarding clients
• Co-facilitate rehabilitation groups under supervision of program staff
• Participates as team member in crisis intervention
• May assist in orientation and training of all new Rehabilitation Assistants
• Participates in staff meetings on nursing/program development