Kecia Hunt
Suffolk,VA
Summary
Reliable and customer-focused professional with experience in fast-paced, high-pressure environments, including food service and emergency dispatch. Skilled in handling credit transactions, operating POS systems, and delivering attentive service with a calm, professional demeanor. Strong communicator with proven ability to multitask, work collaboratively on a team, and create positive customer experiences. Eager to bring strong work ethic and friendly energy to the Starbucks team.
Overview
23
23
years of professional experience
Work History
Waitress
The General Public
Norfolk, VA
01.2025 - Current
- Greeted and seated guests promptly with a friendly and professional demeanor
- Accurately took food and beverage orders and entered them into the POS system
- Ensured timely and correct delivery of food and drinks to tables
- Managed multiple tables efficiently during high-volume shifts
- Resolved customer concerns calmly and professionally, maintaining guest satisfaction
- Maintained cleanliness and organization of dining area and service stations
- Assisted teammates during busy periods and contributed to a positive work environment
Assistant Communications Officer Supervisor
Department
Richmond, VA
11.2017 - 11.2019
- Managed, scheduled, and evaluated a team of dispatchers and call-takers to maintain 24/7 operational coverage
- Prepare and conduct briefings to maintain awareness of relevant events.
- Resolve escalated calls and handle internal and external conflicts.
- Monitored high-priority incidents and coordinated emergency responses with law enforcement, fire, EMS, and other agencies
- Ensure the operational readiness of equipment used to perform daily functions.
- Provided leadership, coaching, and performance feedback to enhance staff development and accountability
Senior Communications Officer
Department of Emergency Communications
Richmond, VA
07.2006 - 11.2017
- Handle approximately 100 incoming and outgoing emergency and non emergency phone calls.
- Enter obtained information accurately into the database.
- Maintain communication with the police officers via radio and dispatch calls for service.
- Process criminal history checks and other confidential inquiries.
- Obtain information from police officers and enter various reports into a national database.
- Provide on the job training to new employees.
- Compile a daily observation report detailing the calls and radio transmissions handled by trainees.
Corrections Officer
Corrections State Farm
VA
01.2003 - 07.2006
- Supervise daily activities of inmates.
- Enforce rules and maintain order in the facility.
- Record and report inmate conduct.
- Inspect the facilities, perform security checks, and search for contraband.
- Aid in the rehabilitation and counseling of inmates.
Education
Old Dominion University
Norfolk, VA 1998
Hermitage High School
Glen Allen, VA 1996
Skills
- Customer Service and Hospitality
- Cash handling and POS operation
- Food and Beverage Safety
- Fast Paced Multitasking
- Time Management
- Team Collaboration
- Detail-Oriented
- Problem Solving
Timeline
Waitress
The General Public
01.2025 - Current
Assistant Communications Officer Supervisor
Department
11.2017 - 11.2019
Senior Communications Officer
Department of Emergency Communications
07.2006 - 11.2017
Corrections Officer
Corrections State Farm
01.2003 - 07.2006
Old Dominion University
Hermitage High School