kecia hunter

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.

• Adhered to company policies and procedures related to inventory management, shipping protocols, and workplace safety.
• Coordinated with other operators during peak periods, ensuring smooth workflow even under increased workload pressure.
• Managed incoming shipments by verifying the accuracy of documentation against physical items received.
• Collaborated with team members to meet daily production goals and maintain high levels of productivity.
• Maximized space utilization within the warehouse by strategically organizing product placement for easy access during order fulfillment processes.
• Completed daily equipment checks, ensuring optimal performance of forklifts and minimizing downtime due to maintenance issues.
• Improved inventory accuracy with regular cycle counts and proper storage of products.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.

I performed the duties of the manager when my manager was off work. I did all ordering, inventory, department audits, employee and customer relations, stocking, cleaning, and overall store operations.