Kecia Torivio
Grand Canyon ,AZ
Summary
Experienced Front Desk Supervisor at Grand Canyon Squire Inn, skilled in guest relations and reservations management. Demonstrated strong problem-solving and training abilities. Well seasoned in administrative tasks and time management, consistently driving operational efficiency and assisting with providing a safe environment for staff.
Overview
2027
2027
years of professional experience
Work History
Front Desk Supervisor
Grand Canyon Squire Inn
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new staff on customer service protocols and hotel systems.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping to maintain cleanliness standards across all guest areas.
- Collected room deposits, fees, and payments.
Administrative Assistant
Grand Canyon Airlines
02.2023 - 03.2026
- Managed daily office operations, ensuring smooth workflow and efficient task execution.
- Assisted in preparing reports and presentations, maintaining accuracy and attention to detail.
- Organized travel arrangements for staff, optimizing itineraries for efficiency and cost-effectiveness.
- Maintained office supplies inventory, ensuring availability while minimizing costs through strategic purchasing decisions.
- Trained new employees on office protocols and software systems, fostering a productive work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Grand Canyon High School
Grand Canyon05.2006
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Word processing
- Data entry efficiency
- Training and mentoring
- Team building proficiency
- Listening skills
- Administrative skills
Timeline
Administrative Assistant
Grand Canyon Airlines
02.2023 - 03.2026
Front Desk Supervisor
Grand Canyon Squire Inn
High School Diploma -
Grand Canyon High School