Keddy Rivera
Stratford,CT
Summary
Professional with robust experience in field technology, adept at troubleshooting and maintaining IT systems. Skilled in network setup, hardware repair, and software installation with strong focus on team collaboration and delivering reliable results. Known for adaptability and effective problem-solving in dynamic environments. Proactive approach in ensuring seamless IT operations and enhancing user satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
I.T Field Technician
Trinity Information Systems / TEKsystems
05.2024 - Current
- Conducted remote testing and troubleshooting for EPIC systems.
- Assisted with reimaging and Windows 11 conversion projects and provided technical support.
- Deploying and managing type 1 and 2 devices.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
Manager
Chipotle Grill
10.2022 - 03.2024
- Led a team in daily operations, including food prep, inventory management, and customer service.
- Trained staff, improved team performance, and ensured compliance with health regulations.
- Managed scheduling, payroll, and resolved customer issues to maintain high satisfaction.
Call center Representative
Eastern Account System
01.2022 - 08.2022
- Handled inbound customer calls related to billing inquiries and payment processing.
- Resolved disputes and documented interactions in the company database.
- Met performance targets for call handling and payment accuracy.
Perishable Selector
Bozzuto's Inc
08.2019 - 01.2022
- Operated pallet jacks and forklifts to select and stage perishable items.
- Ensured inventory accuracy and product quality for customer orders.
- Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
Chef
Frank Pepe's Pizzeria
06.2015 - 08.2019
- Prepared, baked, and garnished pizzas, ensuring quality and food safety standards.
- Managed inventory, food ordering, and maintained a clean kitchen environment.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Inventory Clerk
Lecoq Cuisine Corporation
07.2014 - 06.2015
- Created spreadsheets in Microsoft Excel to track usage of inventory to assist with making future purchase orders
- Monitored the transfer of products from various areas of the warehouse and verified palletized products
- Examined and inspected stock items for defects and reporting any damages to supervisors
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2025
Student/IT technician - COMPUTER & NETWORKING TECHNOLOGIES - CERTIFICATE
Porter And Chester Institute
Waterbury, CT03.2024
Skills
- Operating Systems: Windows, Linux, macOS, Windows 11
- Networking: TCP/IP, DNS, DHCP, VLAN, Routing
- Virtualization: VMware, Oracle
- Tools & Technologies: ZenWorks, EPIC, PowerShell, Switches, Routers
- Web Development: HTML, CSS
- Server Administration: Windows Server (2016-2022), ADDS, DNS, File Services
- Network Security & MDM: Mobile Device Management, Network Security
- Other Skills: Troubleshooting, Virtualization, Employee Training, Customer Service
- Leadership & Management: Team Leadership, Conflict Resolution, Employee Engagement
- Additional: Chef at an Award-Winning pizzeria
Certification
- CompTIA A+ - Computing Technology Industry Association.
Languages
Spanish
Native or Bilingual
Timeline
I.T Field Technician
Trinity Information Systems / TEKsystems
05.2024 - Current
Manager
Chipotle Grill
10.2022 - 03.2024
Call center Representative
Eastern Account System
01.2022 - 08.2022
Perishable Selector
Bozzuto's Inc
08.2019 - 01.2022
Chef
Frank Pepe's Pizzeria
06.2015 - 08.2019
Inventory Clerk
Lecoq Cuisine Corporation
07.2014 - 06.2015
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Student/IT technician - COMPUTER & NETWORKING TECHNOLOGIES - CERTIFICATE
Porter And Chester Institute
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